Malaysia Job Openings
Carsome Sdn Bhd
Outbound Customer Service
FULL TIME
October 17, 2024
Carsome is on the hunt for a talented and experienced Executive, Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties correctly identifying, assessing, and resolving customers' true needs by clarifying the problem/issue; determining the root cause; selecting and explaining the best solution to problem.
Your Day-To-Day:
- Call Outbound provided leads via Carsome’s CRM system & handle Whats App enquiries from website.
- Attend to customer enquiries by providing correct information regarding Carsome’s used car business product & service offerings.
- Support customers in account registration and test drive booking process
- Remind and confirm customers’ test drive appointment(s)
- Proactively persuade customer to reconsider appointment cancellations.
- Proactively inform customer of ongoing deals and promotion.
- Deliver a high level of customer satisfaction and delight in carrying out responsibilities.
- Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided.
- Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
- Education: SPM/Diploma/Degree
- Proven Customer Support/Service - Telemarketing, Sales.
- Able to work during weekends.
- Prior professional experience in automotive industry preferred but not compulsory.
- Prior professional exposure in hospitality industry highly valued.
- Candidate must will to work alternate 6 days
- Candidate must will to work on Public holiday and Weekend
- Location is at Ara damansara,PJ
- Strong, English & Bahasa Malaysia verbal and written communication skills.
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Day shift
- Weekend jobs
- Commission pay
- Performance bonus
- Yearly bonus
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