Malaysia Job Openings

Carsome Sdn Bhd

Executive, Customer Service Telesales

FULL TIME

October 17, 2024

About You
CARSOME is on the hunt for a talented and experienced Telesales Representative, for our Customer Service Department. We need a self-driven individual with effective communication and negotiation skills. Your responsibilities include and not limited to identifying potential customers, assisting the end-to-end customer experience journey, and closing the
deal.
Your Day-to-Day
  • Perform Outbound calls to potential customers available in CARSOME’s Internal database to persuade and convince them to make online booking payment for their preferred CARSOME cars.
  • Delivers scripted sales talks to describe services or products to potential customers.
  • Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.
  • Proactively persuade customers to reschedule appointments that have been cancelled.
  • Proactively inform customers of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction.
  • Contributes to teamwork by achieving relevant results.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using CARSOME tools provided.
Your Know-How
  • Education Level – A high school qualification or equivalent.
  • Proven experience as Telemarketer or similar sales role with a minimum 1-year experience.
  • Able to work under a fast phase environment.
  • Have a positive mindset, sales-oriented person.
  • Candidate with high integrity in values, prior professional experience in automotive industry preferred but not
  • compulsory.
  • Candidate must be willing to work alternate 6 days, Public Holiday & Weekends.
  • Strong English & Bahasa Malaysia verbal and written communication skills.
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
  • Additional leave
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
Schedule:
  • Rotational shift
Supplemental Pay:
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus
Education:
  • STM/STPM (Preferred)
Experience:
  • Telemarketing: 1 year (Preferred)
Language:
  • Mandarin (Preferred)
  • Bahasa (Preferred)
  • English (Preferred)
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