Overview

Position Highlights

Clued In is a dynamic team of data enthusiasts, technologists, and innovators dedicated to reshaping the landscape of data management. With a passion for solving complex data challenges, we've come together from diverse backgrounds to create a platform that stands at the intersection of technology and business needs. Clued In's collective vision is to empower organizations with the tools and insights they need to harness the full potential of their data, solving many of the challenges that traditional approaches couldn't.

Kuala Lumpur, Malaysia

• Own the solution: Engage with customers throughout their journey from installation to live deployment. You will work with your customer to understand their pain points and how they want to gain value using Clued In. Work with the wider Services team to understand customer requirements, analyse Customer requirements from a functional and technical perspective and size the work together with the Delivery Managers. You will delegate tasks effectively, and ensure high-quality installations and configurations tailored to customer needs• Guide the customer: Provide technical guidance to our customers and promote Clued In best practices. You will be able to course correct if a customer is not following best practices and work with them to find common ground• Work with the customer: Proactively communicate and update task status on projects, proactively raise risks to the Delivery Manager, and take these through to the right people either with the customer or at Clued In• Enable the customer: Provide comprehensive demonstrations and training sessions for stakeholders, ensuring the Customer can see themselves sown the solution going forward• Collaboration: Work across the Services team (Infrastructure, Implementation, Support and Customer Success) and the company to provide feedback and log impediments and find solutions for your customers• Upskilling: Responsible for own upskilling in Clued In, this includes keeping up to date with new versions of the product and the underlying product technologies• Documentation & Processes: Work with the customer to document the solution design and define the best functional and technical solution. Proactively improve processes to promote better quality and safer deployments and feedback on the product to internal teams

Technical Requirements (Must Have):• 3+ years of experience in a similar role, with a focus on implementing customer projects• Good knowledge of SQL• Strong hands-on experience with Azure Data Factory• Familiarity with REST API• Strong knowledge of the Microsoft Azure Stack (especially in data management aspect)• C# experience (the ability to read and write basic code for quick fixes)Technical Requirements (Good to Have):• Experience with Master Data Management (MDM) platforms or data management solutions• Familiarity with Agile development methodologies• Kubernetes and Apache experience• Knowledge of Azure (ASB, Event, Fabric, Purview)• Experience with Kafka/Azure Service Bus (or equivalent event streaming platform) or Event stream processing pattern (ESP) a bonus• Basic knowledge around computing platform such as Jupiter notebook is a plus Soft Skills Requirements:• Problem-Solving: Strong analytical and problem-solving skills with attention to detail. Used to understand customer requirements and use these to create and implement solutions• Communication: Excellent verbal and written communication skills, used to working and communicating with customers• Consultant: Ability to act as a consultant to customer and show the best practice to get the most out of Clued In• Training: Ability to train customers and explain complex matters in simple terms• Team Player: Ability to work effectively in a collaborative team environment, able to delegate and stay on top of tasks

Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).

No fixed travel is required; however, you will need to be in office when required (e.g induction, client visit)