Malaysia Job Openings
PRISM+
Technical Support Specialist (RMA)
Petaling Jaya
November 7, 2024
As a growing electronics company, we are in search of a candidate who can demonstrate their expertise in establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution.
This individual will serve as the cornerstone of technical hands-on knowledge for PRISM+ products. They will be responsible for offering technical assistance, guidance, and support to both individual consumers and businesses encountering issues with our technical, hardware, and software systems. The selected candidate will play a pivotal role within PRISM+ Malaysia and will report directly to the Technical Support Lead.
Responsibilities of Technical Support Specialist but are not limited to:
This individual will serve as the cornerstone of technical hands-on knowledge for PRISM+ products. They will be responsible for offering technical assistance, guidance, and support to both individual consumers and businesses encountering issues with our technical, hardware, and software systems. The selected candidate will play a pivotal role within PRISM+ Malaysia and will report directly to the Technical Support Lead.
Responsibilities of Technical Support Specialist but are not limited to:
- Hands-on troubleshooting, restoration and repair of PRISM+ products range with tools in the RMA office.
- Be on-site to conduct diagnosis on PRISM+ product issues and provide technical resolutions for customers in a professional manner as and when required.
- Supporting other departments and partners on product technical issues/guidelines – by proper process of problem identification, investigation and/or troubleshooting to provide the required solution(s).
- Maintaining records of repairs and fixes in the system per Company’s requirement.
- Participating in audit stock count in the warehouse, product certification, retrofit and parts identification activities.
- Coaching and mentoring new hires in terms of product knowledge and technical support skills.
- Setting up, maintaining and resolving issues of general IT asset/equipment and peripheral devices in Company offices and retail outlets.
- Assisting delivery team in the office during products delivery and pick up.
- Keeping workstation and tools in orderly manner.
- Participating in ad hoc projects or tasks as required by the Company.
- Diploma in Electronics/Computer Engineering, or any relevant course of studies.
- MUST have at least 3 years’ experience of on-site or in office hands on service/repair of electronic products or appliances role in fields relevant to this position.
- No sustained past or current bodily injuries that would prevent from daily lifting or relocating certain standard consumer appliances within the office or on-site workspace.
- Strong understanding of technical and product global specification standards in PRISM+ product range.
- Able to keep up with the fast pace and sustain productivity goals with minimal supervision.
- Team player attitude and passionate to achieve department and Company goals.
- Hands-on installation and repair experience of broader range of appliances is an added advantage.
- Possess own transport and valid driving license. (for on-site tasks)
- Annual outpatient benefit (Includes dental and optical benefits)
- Birthday leave
- Performance bonus
- Annual increment
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