Description

Key Responsibilities

• Through the provision of appropriate resources, training and coaching create the environment that enables hotel managers to deliver the citizen M desired guest experience. Ensure a sound understanding of citizen M values and create the environment where these values live in everything the hotel teams do
• Support the ongoing casting and immersion of all new hotel employees
• Build autonomy, facilitate happiness, give and receive feedback and foster togetherness within the hotels and in all interactions with the support office
• Ensure that all areas of the hotel including rooms, living rooms, canteen M, coffee M, society M and cloud M are presented in a manner consistent to the citizen M brand standards
• Work with the Food and Beverage team to develop and deliver an exceptional food and beverage proposition relevant to the local requirements of each property
• Collaborate with strategic third parties within areas such as housekeeping, maintenance, food and beverage, finance, tech, IT and human resources to ensure the best interests of citizen M are maintained at all times
• Seek opportunities to generate further revenue while providing added value to our guests and well being of our team.
• Oversee the management of Food and Beverage revenue targets and drive commitment to monthly results
• Monitor and take action to ensure that the purchasing of food and beverage and hotel operating equipment is in line with budget
• Maintain costs including payroll, operation cost and property in line with budget
• Be responsible for the accurate and timely reporting of payroll, cash management and human resource administration in each property
• Budgeting Payroll for the given area. Influencing on F&B, housekeeping and operating cost. No direct influence on revenue
• Maintain all relevant licenses required for the safe and ongoing operation of the hotels
• Work alongside citizen M’s health and safety partner/s to ensure each property complies with relevant local health and safety legislation; adhering to the health and safety policy whilst maintaining accurate records of relevant activities
• Through the provision of regular training, ensure a working understanding by the hotel teams of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
• Undertake any other reasonable management request

Qualifications / skills

• Treating all people as you would treat your best friend; you are transparent, honest and believe in long term relationships.
• Have an optimistic and positive attitude. You like to surprise people and make them smile
• Thrive on turning traditional thinking on its head and want to do things “first time right”
• Are inspired by design and creativity and use technology to simplify your life
• You truly care about doing the right thing for your guests, colleagues, your community and the planet.

What's in it for you?

• citizen M experience nights for you (and friends and family)
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Spacious office in a historic building surrounded by gardens

About citizen M