Job description
Position: Base Coordinator
Location: Hindeloopen, Friesland - the Netherlands
Department: Operations
Start Date: February 2025
Salary: Depending on experience
Contract type: Permanent
Line Manager: Regional Manager
This is an excellent opportunity to take the helm of one of our Le Boat bases. You will play a key role in supporting our growth and improvement plans with responsibility for leading our people, fleet, facilities, vehicles, offices, equipment and assets. You will also be working to improve service and fleet quality for our customers whilst developing external relationships with our suppliers and 3rd parties locally.
Are you a strong, enthusiastic, flexible and experienced Manager who can improve results and the ability to lead and implement change? Your leadership skills and ability will be well suited to working independently and on your own initiative!
What you will be doing
Main Duties

• Take ownership of the operational and commercial performance of our business
• Ensure Health and Safety is at the forefront of everything we do and that base and boating operations are fully aligned with regulations and industry standard process, following company policy at all times
• Handle, empower and lead the team to drive operational improvement and efficiency to support future growth plans
• Ensure adequate staffing levels are in place to cover operational requirements whilst controlling costs within set budgets
• Develop, supervise and improve upon local operating procedures and policies
• Ensure that resources are organised and deployed to maximum effect on the fleet to ensure they are well maintained, presented and that overall quality meets company standards supporting the technical and cleaning team with their work
• Take ownership for the office, reception and base administration reviewing all systems and processes locally and supporting the Assistant Manager and Reception team
• Take a hands-on approach to the job with both office based work and practical duties including fleet and base maintenance
• Drive performance and achieve CSQ and sales targets in all areas
• Keep accurate records and facilitate enquiries from internal departments e.g. finance
• Ensure boat briefings and customer training is conducted to a high standard and that customers leave feeling confident with their boat
• Provide updates on plans and progress regularly to the Regional Manager and regular information to other departments in the business as the need arises
• Ensure all base buildings, equipment, boats, assets, cash, valuables are secure from damage/loss/theft and any incidents are reported promptly

Company Objectives

• Improve the customer experience
• Ensure customers complete satisfaction questionnaires at the end of each charter and that scores are in line with targets
• Pro-actively work to avoid complaints and compensation, resolving all issues raised locally
• Ensure all technical problems are avoided where possible and when they do occur that they are resolved immediately to ensure the boats are available to charter throughout the season
• Improve all opportunities with your customers in terms of up-sell of ancillary services, hire equipment and merchandise
• Handle costs within allocated budgets

What we are looking for:
Skills, experience, knowledge, qualifications and training

• Ambitious, enthusiastic, strong People Management skills and experience
• Similar managerial experience as Camping Manager, Hotel /Restaurant Manager or Retail Branch Manager
• Proficient English and Dutch, additional language as German would be helpful
• An excellent organiser and leader of people
• Excellent interpersonal skills with ability to build internal/external relationships and teams who can deliver outstanding service to customers
• Commercial mind-set with a track record of delivering results
• Excellent PC skills (Power Point, Word, Excel, Outlook)
• Able to work with deadlines, targets and objectives, also independently and on own initiative
• Willingness and flexibility to travel as the need arises by the business
• Fully eligible to work in the Netherlands

Why Choose Le Boat?
Le Boat, part of Travelopia, is the world’s leading provider of inland waterway boating holidays. Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers from all over the world each season. A global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia). We have been established for over 50 years and are passionate about providing outstanding quality and service.
Advantages:

• Referral program, bonuses
• We provide training, Le boat uniform, discount on our holidays
• Career progression and future opportunities within Le boat

Who's on board? Align yourself with the market leader!
We're the No.1 provider of houseboat vacations on the beautiful rivers, lakes and canals of Europe and Canada. We have the world’s largest fleet of luxury houseboats and the widest choice of fabulous boating destinations to choose from!
Job Types: Full-time, Permanent
Pay: From €3.500,00 per month
Education:

• High school or equivalent (Required)

Experience:

• tourism: 1 year (Required)
• customer service: 1 year (Required)
• team lead: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driving license (Required)

Work authorization:

• Netherlands (Required)

Work Location: In person
Expected Start Date: 02/02/2025