Netherlands Job Openings
TenneT
(Business) Process Manager
Arnhem
August 16, 2024
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Your contribution to Tenne T
About Business Technology Organization (BTO) and BTO Office:
About the Team:
Are you the ITIL rockstar we’re looking for? We need a dedicated and experienced Process Manager who’s ready to shake things up. In this key role, you'll be the driving force behind implementing and maturing ITIL processes within our BTO organization. Your mission: kick off continuous improvement cycles, boost our ITIL processes, and make sure they’re top-notch in quality and efficiency. If you’re all about making big changes and leading from the front, read on!
Key Responsibilities:
- Incident Management: Manage multiple ITIL processes with a particular emphasis on Incident Management. The focus on specific processes may shift within the team over time, but strong expertise in Incident Management is currently required;
- ITIL Process Implementation: Lead the implementation of ITIL processes within the BTO organization, ensuring alignment with best practices and business objectives;
- Process Maturity Enhancement: Develop and execute strategies to elevate the maturity of ITIL processes through continuous improvement cycles;
- Results-Driven Focus: Consistently deliver high-quality outcomes quickly and efficiently, thriving in a fast-paced environment where frequent and timely delivery is essential to success;
- Continuous Improvement: Identify areas for improvement within existing ITIL processes, propose solutions, and oversee their implementation to enhance process efficiency and effectiveness;
- Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to promote the adoption of ITIL processes and drive a culture of continuous improvement;
- Training and Development: Provide training and support to team members on ITIL processes and best practices to ensure consistent application and understanding across the organization;
- Performance Monitoring: Monitor and report on the performance of ITIL processes, using metrics and KPIs to track progress and identify opportunities for further enhancement;
- Teamwork: You will join a relatively new team facing an exciting yet challenging future. We need a team player who values collaboration and solidarity as much as the processes they manage, contributing to both the team's and the organization's success.
Your profile and background
- Successfully implemented and managed ITIL processes: You've led the way in streamlining and optimizing IT operations, including Incident Management, within large organizations;
- Applied IT Service Management and ITIL frameworks effectively: You’ve made a noticeable impact with improved service delivery metrics and increased process efficiency;
- Utilized strong analytical and problem-solving skills: You drive continuous improvement initiatives with documented successes in enhancing service quality and reducing downtime;
- Demonstrated excellent communication and stakeholder management abilities: You lead cross-functional teams, manage senior leadership expectations, and facilitate collaborative solutions;
- Managed ITIL processes within IT4IT-managed organizations: You know exactly how ITIL processes operate within IT4IT organizations and the best practices to follow (and avoid) to ensure maximum success.
Our recruiting process
Our offer
This will be our challenge
Additional information
- The weekly working time is 40 hours
- Type of contract is indefinite
- Job interviews for this position will be (partly) in English. Please send us your application document in English as well
Salary
Tenne T is an equal opportunity employer for ALL and is fully committed to the principles of equal employment opportunity to ensure that all applicants and employees are considered for recruitment, promotion and employment regardless of their ethnic origin, skin colour, religion or belief, gender, national origin, age, disability, sexual identity, marital/family status.
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