Netherlands Job Openings
Schneider Electric
Customer Complaint Management - Senior Professional
Hoofddorp
FULL TIME
October 14, 2024
Job Description:
Voor onze afdeling Kwaliteit & Klanttevredenheid zijn we op dit moment op zoek naar een fulltime Kwaliteitsmanager (M/V) die werkt voor de regio Netherlands, rapporterend aan ons kantoor in Hoofddorp, Netherlands.
Je bent iemand met...
You must submit an online application to be considered for any position with us. This position will be posted until filled.
About Our Company:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Dagelijkse taken en verantwoordelijkheden
Kwaliteit:
- Snelle en effectieve oplossing van kwaliteitsproblemen die klanten treffen door proactieve maatregelen en benaderingen.
- Bewaak de prestaties op het gebied van kwaliteit en begeleid andere teams in I2P-processen.
Klanttevredenheid:
- Zorg voor een efficiënte en snelle afhandeling van klachten om de klanttevredenheid te verbeteren.
- Verantwoordelijk voor de implementatie van het Issue to Prevention (I2P) proces.
Samenwerking: Niet-opgeloste klachten escaleren naar het entiteits-/landniveau en toezicht houden op de opvolging door bevoegde entiteiten.
Continue verbetering:
- Identificeer oorzaken van klanttevredenheid/ontevredenheid, volg verbeterplannen en treed op als pleitbezorger van de klant.
- De nadruk leggen op klanttevredenheid.
Optreden als ambassadeur: Ondersteun een bedrijfscultuur gericht op veiligheid, kwaliteit en klantgerichtheid.
Opvolging: Interne audits uitvoeren en resultaten analyseren in overeenstemming met gespecificeerde kwaliteitssystemen en -methoden.
Qualifications:
Je bent iemand met...
- Ervaring: in een technische omgeving en klantgerichtheid; bij voorkeur met ervaring in kwaliteitsmanagement is preferrable.
- Een diploma: Degree in Wetenschappen, Toegepaste Wetenschappen, Elektriciteit, Elektronica of equivalent;
- Doelstellingen: gericht op resultaten en processen;
- Communicatie: in staat om op alle niveaus te communiceren met interne en externe belanghebbenden;
- Talen: tweetalig Nederlands & English, bij voorkeur met een goede kennis van het Engels;
- Kennis: Six Sigma of Lean is een pluspunt;
- Affiniteit en/of ervaring: met software (problemen); met klanten en continue verbetering zijn een pluspunt; Vaardigheden: communicatie, overtuigingskracht, interpersoonlijke vaardigheden, probleemoplossing, organisatie en planning, digitale en statistische vaardigheden, analytisch vermogen, teamwerk, waardering voor andere professionele disciplines zoals engineering en science, vermogen om anderen te beïnvloeden om veranderingen door te voeren;
Carrièreontwikkeling
Als je wilt, krijg je de kans om je te ontwikkelen op het gebied van klachtenanalyse en -preventie. Hieronder volgt een niet-uitputtende lijst:
- Nadenken over de analyse en verbetering van operationele processen die betrekking zouden hebben op kwaliteit, kostenreductie, verhoogde efficiëntie/productiviteit, klanttevredenheid, enz.
- Ontwikkeling van documentatie ter ondersteuning van analyse en verbetering, waaronder bedrijfsvereisten, functionele specificaties, proceskaarten, gap-/probleemanalyses, enz.
- Leiding geven aan consultancy buiten de CS&Q-organisatie met verschillende organisaties / belanghebbenden (interne teams).
- Ontwikkelen van training en/of change management materialen en activiteiten om (nieuwe) processen en procedures te ondersteunen.
- Monitoren van Hoshin plannen, kwaliteitsprestaties, klanttevredenheid en impact van verbeteringen.
- Uitvoeren van Interne Audits (en doorgroeien naar Lead Quality Auditor rol), rapporteren en controleren van implementatie van bevindingen en acties door het management.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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