Netherlands Job Openings
Ricoh
Customer Operations Coordinator
October 14, 2024
What You'll Do
As a Customer Operations Coordinator, you will:
- Manage a Portfolio of Ricoh Partner Accounts: Oversee the operational aspects of customer support, order bank management, warehouse operations, shipments, and export control.
- Order Processing and Shipment Coordination: Efficiently process customer orders into warehouse workflows, ensure timely shipments, and handle export controls to meet performance targets and delight our customers.
- Customer Relationship Building: Anticipate and address the needs of our distributor partners, maintaining strong relationships to exceed business expectations.
- Process Improvement and Project Participation: Collaborate with the Customer Operations team leader to enhance efficiency, reduce costs, and implement new work practices. Contribute to projects aimed at optimizing department performance.
- Cross-Functional Cooperation: Work closely with Ricoh Europe Supply Chain and other internal teams to ensure alignment and achieve key results for Ricoh Europe and Ricoh International.
What You Bring
- Educational Background and Experience: MBO education or equivalent work history and operating level, with at least 2 years of experience in a customer-facing role.
- Technical Proficiency: Knowledge of ERP and WMS operating systems (Oracle beneficial), databases, and intermediate proficiency in Microsoft Office (Excel, Power Point, Word).
- Industry Knowledge: Understanding of warehouse, supply chain, forwarder, financial, inspection, export control, and customs processes.
- Professional Skills: Strong analytical, organizational, and problem-solving skills, with a proactive and cost-saving mindset. Excellent communication skills and the ability to handle complaints effectively.
- Language Skills: Fluency in English and French is required; knowledge and experience of African and Middle East markets is a plus.
What We Offer
Impactful Role: Directly contribute to Ricoh's monthly and annual performance by effectively managing distributor partner accounts.
Customer Satisfaction: Enhance customer satisfaction, reduce complaints, and minimize additional costs through excellent customer support.
Growth Opportunities: Participate in process improvements and projects that drive departmental efficiency and performance.
Collaborative Environment: Work with diverse teams across sales, finance, marketing, and enterprise services within Ricoh International and with external partners like Ricoh Europe Supply Chain and distributor partners.
Dynamic Workplace: Thrive in a fast-paced, international environment that values innovation and continuous improvement.
A competitive salary;
37.5 our work week;
27 Holidays;
Join us at Ricoh International and make a significant impact as a Customer Operations Coordinator. Apply now to be part of a team that values excellence, collaboration, and customer satisfaction!
If you have any questions about the position, please contact Michelle (Recruiter) via +316 21933375 or michelle.gonzalez@ricoh-europe.com.
Administration
Netherlands
Permanent
11-Nov-2024
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