(Position: Amsterdam. Partly working from home)
(Start dates: 18th of November)
*Attention: fluent German speakers only*
Do you thrive on helping others and have a keen eye for detail? Are you energetic and passionate about customer service? Join Sunweb as a Customer Service Specialist and contribute to creating unforgettable holiday experiences by delivering top-notch support to our customers. Keep reading to find out more!
At Sunweb Group, we are dedicated to making every customer’s holiday experience exceptional. As a Customer Care Specialist, you will play a crucial role in ensuring that our customers start their holiday with ease and excitement. You will encounter a diverse range of situations, from assisting with bookings to offering last-minute advice, making your work both varied and rewarding.
YOUR RESPONSABILITIES
As a Customer Service Specialist, your responsibilities will span across all brands of the Sunweb Group, including the Dutch, English, and Flemish markets. Here’s how you will contribute to our mission:

• Customer interaction: Handle all pre-holiday customer inquiries through phone, email, and social media channels, providing timely and accurate information.
• Expert advice: Offer guidance and recommendations to customers as they plan their holidays, helping them make informed booking decisions.
• Booking management: Process new holiday bookings and manage changes or cancellations to existing reservations with efficiency and care.
• Problem solving: Address and resolve any pre-travel issues or complaints, ensuring a positive experience for our customers.
• Brand representation: Embody the values of Sunweb Group across all interactions, creating a seamless and personalised customer journey.

YOUR ONBOARDING
To help you, you will begin with an 8-day training at the Cygnific office in Amsterdam. You must be available full-time during this period. After your training, you can always turn to your colleagues for questions or help; our dedicated mentors are also here to support and guide you whenever needed!
WHO WE ARE
Cygnific is a proud daughter company of KLM. At Cygnific, we not only want to truly help customers, but we like to go the extra mile! Nearly 2,000 colleagues from over 30+ countries work towards this every day. They provide 24/7 exceptional service to passengers and customers in more than 10+ languages. Not only in Amsterdam and Enschede, but our wings also spread abroad, think of our offices in Manila and Curacao.
You will be part of an international team of enthusiastic and ambitious people. We combine play and fun with professionalism and value ownership alongside freedom and balance. In fact, our open, warm, and vibrant culture really sets us apart and is one of our greatest strengths.
To excel in this role, you should bring a passion for customer service and be able to handle multiple tasks calmly and professionally. You are someone who thrives in a dynamic environment and enjoys helping others, ensuring that every customer interaction is a positive one.
OUR OFFER

• A 7-month contract with the prospect of permanent employment.
• Position for 32 to 40 hours a week.
• A competitive salary + irregularity allowances.
• 25 vacation days based on full-time employment.
• A pension plan, working from home & travel allowance.
• A challenging, innovative, and international environment.
• A vibrant and multicultural office near the Westerpark in Amsterdam.
• Social events such as an annual party, Cygnific BBQ and a little-Friday XXL every three months.
• You will be part of a diverse and multicultural team based in the Netherlands, Philippines & Curacao.
• A well-balanced and flexible hybrid working model (possibility to work from home).
• Start date: 18-11-2024.

WHAT YOU NEED FOR THIS POSITION

• A completed education (a background in tourism and/or a passion for travel is a plus).
• You are customer-focused and results-oriented.
• You handle stress well and enjoy working in a dynamic and international environment.
• Strong communication skills, both written and spoken.
• You are proficient with computers and comfortable using various systems.
• Fluent in German and a good command of the English language.
• You enjoy giving constructive feedback and contributing to the growth of our future organisation.
• You are flexible and available to work evenings and weekends: Working hours are Monday through Friday from 09:00 to 20:00, and Saturday and Sunday from 09:00 to 17:00, according to a rotating schedule. Your schedule will be provided one month in advance, including evenings, Saturdays, and Sundays (with Sundays generally on a voluntary basis).

READY TO APPLY?
Are you ready to elevate customer experiences with your passion for service and attention to detail? Then don’t hesitate to apply by sending us your CV and motivation letter (in PDF or Word doc) via the apply button below. The application process includes two interviews and may also involve an assessment.
QUESTIONS
Interested in learning more about the position? For questions about the recruitment process please contact recruitment@cygnific.com.
Questions about the position itself? Feel free to reach out to Anna Mkrtchian (Corporate Recruiter) via  Anna.Mkrtchian@cygnific.com.
*Acquisition in response to this vacancy is not appreciated
Job Types: Full-time, Part-time
Pay: Up to €13,80 per hour
Expected hours: No less than 32 per week
Language:

• German (Required)

Work Location: Hybrid remote in 1014 BG Amsterdam
Application Deadline: 06/11/2024