For our station in Hilversum we are looking for
CUSTOMER SUCCES SPECIALIST
(Italian, Spanish, French, German or Dutch speaking)
YOUR RESPONSABILITIES
As a Customer Succes Specialist, you are responsible for onboarding and implementing new customers onto the PAREX platform following the Customer Success model of engagement with our international customers. You will also focus on existing customers, ensuring they get the best possible ROI for their investment. The role demands a mix of commercial and technical abilities, and strong language skills in Dutch, Italian, Spanish, French or German.
Here’s how you will contribute to our mission:

• Independently implement PAREX customers within designated territory and assist in the use of the application to the end user
• Installation of interfaces between PAREX products and Dealer Management Systems
• Provide support to our users, both Internal and External
• Creating journeys for new & existing customers, ensuring maximum usage of the system.
• Collaborate with the marketing team to provide communications to your customers
• Reporting the progress of the alleged customer activities on a daily, weekly, and monthly basis to the team leader Service & Support
• Achieve maximum usage of our applications in your designated region/market based on the total number of active users
• Provide monthly analysis and reporting on the designated territory
• The achievement of the set KPIs where applicable.

OUR OFFER

• Position for 32 to 40 hours a week.
• A competitive salary of 2.900,- per month + 8% holiday allowances.
• 25 vacation days based on full-time employment.
• A pension plan & travel allowance.
• A 7-month contract with the prospect of permanent employment.
• A challenging, innovative, and international environment.
• A vibrant and multicultural office within 1 minute walk of Hilversum train station.
• A flexible hybrid working model (for fulltime possibility to work 1 day from home).

WHAT YOU NEED FOR THIS POSITION

• A completed education (MBO +).
• An excellent command of Italian, Spanish, French, German and/or Dutch language is necessary, in addition to writing and speaking English.
• You are customer-focused and results-oriented.
• You handle stress well and enjoy working in a dynamic and international environment.
• Strong communication skills, both written and spoken.
• You are proficient with computers and comfortable using various systems.
• Experience with data exchange between various systems
• You are able to work independently
• Permission to live and work in The Netherlands (a valid Dutch work and residence permit)

READY TO APPLY?
Are you ready to join our team and be part of our internation growth? Then don’t hesitate to apply by sending us your CV and motivation letter (in PDF or Word doc) at youness.alami@parex.nl. The application process includes two interviews, first via videocall, the second interview is at our office in Hilversum.
QUESTIONS
Interested in learning more about the position? For questions about the recruitment process or the position itself, please contact youness.alami@parex.nl.
Pentana Solutions is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all our employees can thrive. If you need any accommodations during the application process, please get in touch with us at rachel.bowyer@pentanasolutions.com, and we will work with you to meet your needs.
Soort dienstverband: Fulltime, Parttime, Vaste baan
Salaris: €2.400,00 - €2.900,00 per maand
Aanvullende vergoedingen:

• Overuren uitbetaald
• Vakantiegeld

Arbeidsvoorwaarden:

• Dienstreizen vergoeding
• Pensioen
• Reiskostenvergoeding

Flexibele taalvereiste:

• Nederlands niet vereist

Werkschema:

• Dagdienst
• ma-vr

Werklocatie: Fysiek