Overview: Responsibilities:

• Assist the sales team with administrative tasks such as preparing quotes, proposals, and contracts.
• Maintain and update the customer relationship management (CRM) system with relevant customer information and interactions.
• Support sales campaigns by providing necessary documentation and follow-up communication.

• Assist in identifying potential leads through various marketing channels.
• Accurately capture and enter lead information into the CRM system.
• Assign qualified leads to the appropriate sales representatives.
• Ensure timely and effective follow-up by monitoring the process.
• Maintain accurate lead information in the CRM system.
• Generate reports to track lead conversion rates and other key metrics.

• Provide timely and accurate information to customers regarding product features, availability, and order status.
• Assist customers with placing orders, processing returns, and handling complaints to ensure a seamless experience.

• Gather and analyze customer feedback to identify opportunities for improvement in products and services.
• Work with the sales and marketing teams to develop strategies that enhance the overall customer experience.
• Implement customer experience initiatives to foster loyalty and positive relationships.

• Collaborate with different departments such as marketing, product development, and finance to ensure a cohesive approach to customer satisfaction.
• Participate in team meetings and contribute ideas to enhance sales and support processes.

• Generate reports on sales performance, customer feedback, and support metrics.
• Analyze data to identify trends and provide insights to improve sales and customer service processes.
• Present findings to management and suggest actionable recommendations.

• Stay updated with industry trends and best practices in customer experience and sales support.
• Participate in ongoing training and professional development opportunities.
• Propose and implement process improvements to enhance efficiency and customer satisfaction.

• Resolve customer complaints and issues promptly, using a problem-solving approach to ensure customer satisfaction.
• Identify recurring issues and work with relevant teams to develop long-term solutions.
• Escalate complex problems to higher-level support or management when necessary.

Qualifications:

• Bachelor’s degree in Business, Communications or related field preferred.
• Minimum 2 years of working experience.
• Experience in a customer experience-focused role within a sales environment and commitment to delivering exceptional customer experiences.
• Excellent verbal and written communication skills; ability to communicate clearly and effectively with customers and team members.
• Strong organizational and multitasking abilities, proactive problem-solving skills.
• High level of accuracy and attention to detail in handling customer information and sales data.
• Ability to work collaboratively with cross-functional teams including sales, marketing, and customer service.
• Experienced using customer relationship management (CRM) software like Salesforce.
• Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Fluent in Dutch and English, spoken and written, required