Netherlands Job Openings
BESTSELLER
Danish Customer Service Agent
Amsterdam
FULL TIME
August 30, 2024
As a Danish Customer Operations Agent, you will be part of our energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive “above and beyond” treatment. We believe excellence is not a destination but a process.
RESPONSIBILITIES
- Communicate via different channels (chat, Whats App, e-mail, phone and through partners)
- Investigate inquiries using internal and external stakeholders and systems
- Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
- Be able to process orders through various systems
- Make claims
- Process refunds
- Identify fraudulent behavior
- Attend meetings and trainings to ensure knowledge is up-to-date
- Translate text for customer contacts on an ad-hoc basis
- Be a team player and assist colleagues when needed
- Raise any areas of improvement with your Customer Operations Senior
SKILLS/EXPERIENCE
- Fluent in English and Danish are mandatory. Additional languages are a plus
- Excellent communication and interpersonal skills
- Interest in fashion and you are preferably an avid online shopper
- Experience in previous customer service or similar environments are a big plus
YOUR PROFILE
In Customer Service, we highly value a “go-getter attitude”. We are constantly striving to take our customer experience to the next level, and we do that through a highly skilled team. We are innovative, and process-driven and strongly focus on building and maintaining successful customer loyalty.
We put a strong emphasis on great teamwork, the right candidate will be loyal, helpful, and enjoy being part of a strong and fun team where you’re always ready to make an extra effort when needed. You have an optimistic mindset and can keep up the good spirit in a busy and sometimes unpredictable work environment.
This position will be working in the Customer Operations team in our Amsterdam office in the Netherlands.
Please note we are only looking for a full-time employee.
WHAT WE WILL BRING YOU
- An extensive discount on all BESTSELLER brands
- The possibility to be added to our collective health insurance or an allowance of € 150 gross per month.
- Tax benefit to your sports membership subscription.
- Work 37 hours a week
- 27 holidays per year based on a full-time workweek. Option to buy 5 additional days!
- A daily healthy lunch in the office
- Free consultations with psychologists and lifestyle coaches (Open Up).
- A culture of trust, autonomy, and continuous feedback that contributes to a positive impact.
- Plenty of opportunities for professional and personal development.
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.
New Job Alerts
Lab Digital
DevOps Cloud Engineer (Azure)
Utrecht
FULL TIME & PART TIME
September 23, 2024
View Job Description
JD Sports Netherlands
Payroll Specialist (m/f/d) Parttime
Amsterdam
PART TIME
September 23, 2024
View Job Description
Maastricht University
PhD Candidate: Harnessing heterosis in Pea (Pisum sativum) for sustainable, alternative protein
Venlo
FULL TIME
September 23, 2024
View Job Description
Vrije Universiteit Amsterdam
Postdoc position in Fungal Ecology & Fungal Biology
FULL TIME
September 23, 2024
View Job DescriptionVertico
Business Development Manager
Eindhoven
FULL TIME & CONTRACT
September 23, 2024
View Job Description
Maastricht University
PhD candidate at the Instituut MERLN
Maastricht
FULL TIME
September 23, 2024
View Job Description
Michael Page
(Sr.) Recruitment Consultant - MichaelPage Tilburg
Tilburg
September 23, 2024
View Job Description
Page Personnel
(Sr.) Recruitment Consultant - PagePersonnel Utrecht
Utrecht
September 23, 2024
View Job Description
CBOE
Senior Legal Counsel (12 Month FTC - Maternity Cover)
FULL TIME
September 23, 2024
View Job DescriptionLooking for similar job?
Concentrix
English-speaking Customer Service Representative Social Media Support – 100% Work from home
Amsterdam
FULL TIME
August 12, 2024
View Job Description
SAP
Solution Advisor Associate - SAP Academy for Customer Success - NETHERLANDS (Hybrid)
Den Bosch
FULL TIME
August 26, 2024
View Job Description
Amazon.com
Customer Service Associate - bilingual Dutch and English (work from home)
FULL TIME
August 6, 2024
View Job DescriptionBSBV
Customer Support and Warehouse Assistant
Amsterdam
FULL TIME
July 30, 2024
View Job DescriptionTrials24
Freelance Medical Customer Service Representative – Netherlands
FULL TIME
August 27, 2024
View Job DescriptionNew Job Alerts
Lab Digital
DevOps Cloud Engineer (Azure)
Utrecht
FULL TIME & PART TIME
September 23, 2024
View Job Description
JD Sports Netherlands
Payroll Specialist (m/f/d) Parttime
Amsterdam
PART TIME
September 23, 2024
View Job Description
Maastricht University
PhD Candidate: Harnessing heterosis in Pea (Pisum sativum) for sustainable, alternative protein
Venlo
FULL TIME
September 23, 2024
View Job Description
Vrije Universiteit Amsterdam
Postdoc position in Fungal Ecology & Fungal Biology
FULL TIME
September 23, 2024
View Job DescriptionVertico
Business Development Manager
Eindhoven
FULL TIME & CONTRACT
September 23, 2024
View Job Description
Maastricht University
PhD candidate at the Instituut MERLN
Maastricht
FULL TIME
September 23, 2024
View Job Description
Michael Page
(Sr.) Recruitment Consultant - MichaelPage Tilburg
Tilburg
September 23, 2024
View Job Description
Page Personnel
(Sr.) Recruitment Consultant - PagePersonnel Utrecht
Utrecht
September 23, 2024
View Job Description
CBOE
Senior Legal Counsel (12 Month FTC - Maternity Cover)
FULL TIME
September 23, 2024
View Job Description