Floor Manager - Amsterdam - Netherlands Job Openings

Netherlands Job Openings

AllSaints

Floor Manager - Amsterdam

FULL TIME

September 13, 2024

Floor Manager - Amsterdam

Amsterdam, The Netherlands

THE ALLSAINTS TEAM
At All Saints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of All Saints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the All Saints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?

The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
Create and implement floor plans and rotas independently, setting the store up for success for the day

WHAT SKILLS DO I NEED?

You love fashion! We need you to be an irresistible ambassador for All Saints and a believer in the power of an amazing new outfit
Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
Natural affinity in learning new systems and processes in a digital environment
Honest, trustworthy and dependable - you live by our brand values
A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

ABOUT THE LOCATION
Our standalone store in Amsterdam has been open since 2013 and usually trades from 12:00pm - 18:00pm (subject to seasonal change). Our team is a diverse and fun bunch. Most of the team members are also multilingual, so we teach each other different languages. So if you want to learn Spanish for example, we got you! Store Location. Approximately a 20 minute journey from Amsterdam Centraal station.

WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

Een ruime wardrobe vergoeding zodat jij onze mooie kleding kan dragen tijdens het werk
De mogelijkheid om meer te verdienen door middel van onze teams commissie
We zijn een DCCE (Disability Confident Certified Employer) werkgever
Werknemers korting voor jou om te spenderen met vrienden en/of familie
25 vakantiedagen
Verjaardagen en Vrijwilligers Dagen vrij
Toegang tot een gym abonnement met korting
Uitgebreid gezinsverlof (vruchtbaarheid , menopause)
Wellnessdagen voor jou te gebruiken om wat extra aandacht te besteden aan jouw eigen lichamelijke of psychische welzijn
Toegewijde geestelijke gezondheids steun door onze professionals
Maaltijd vergoeding, reiskosten vergoeding en nog veel meer!

#We Are All Saints
Ons doel is het ontwikkelen van diverse teams en het creëren van een werkplek waar iedereen zich gerespecteerd en gewaardeerd voelt. Waar men zich van hun beste kant kan laten zien terwijl we met z’n allen bijdragen aan het succes van ons merk.
Wij erkennen het belang en de kracht van diversiteit en blijven streven naar gelijke kansen voor iedereen binnen ons bedrijf en voor diegene in ons sollicitatieproces. Ook beschermen wij tegen elke vorm van discriminatie op basis van geslacht, geslachtsverandering, burgerlijke staat, ras, ethnische achtergrond, nationaliteit, beperkingen, sexuele geaardheid, religie, gender identiteit, gender expressie, transgender status of leeftijd.
Ook al herken jij jezelf niet in alle punten, toch horen wij graag van jou.
We willen dat je weet dat het erg belangrijk voor ons is om mensen met passie voor ons merk en die open staan om te leren te vinden.
Mocht je nog ondersteuning nodig hebben of aanpassingen willen doen tijdens je sollicitatie, neem gerust contact met ons op we staan je graag bij.
#LI-Onsite

We regret to inform you that this job opportunity is no longer available as it has expired

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