Join us as

Get ready to experience The Usual Rotterdam, which opened its doors in April 2024! This isn't just any hotel—it's the design hotel, F&B hotspot, and meeting place you've been waiting for. Our stunning, thoughtfully crafted space offers more than a room to stay in; it's a vibrant, welcoming hub where guests instantly feel like friends. We're all about connecting communities and inspiring more mindful, conscious travel—a place where locals and travellers seamlessly come together.


Personally, but also as hotel manager, hospitality is running through your veins. Your mission? Lead and inspire our team through our core values, drive our local F&B offering, and manage both the strategic and day-to-day operations with finesse and agile mindset. You’re not just representing The Usual culture and brand—you’re bringing it to life every day through our unique “culture foundation” for both the team and our guests. Oh, and did we mention? You’ve got to be a serious foodie, too!

Be you with us

The role (start: Q1 2025)

Your enthusiasm for sustainability is just as infectious. You effortlessly weave eco-conscious practices into the hotel’s operations, aligning perfectly with our ESG, F&B, and brand initiatives. Your forward-thinking approach doesn’t just elevate the guest experience—it leaves a lasting, positive impact on the entire company. You’re setting a new standard, and your dedication is transforming The Usual in a way that resonates far beyond our current walls.

Key responsibilities

• Responsible for the guest satisfaction, well-being of our employees, sustainability goals and financial performance
• Lead by example by applying our unique culture foundation combined with personal values
• Guide, coach and facilitate professional (and therefore personal) growth team members
• Take full responsibility for the F&B success on site
• Responsible for recruitment, onboarding and retention
• Take (co) responsibility for housekeeping & maintenance success on site
• Responsible for the look, feeling & crispness of the hotel
• You stay on top of our PMS, POS and SOPs constantly identify root causes and create long term solutions
• Weekly collaboration with fellow teams based in support office: F&B, Brand, ESG, Finance & Build.
• Responsible for the safety and security on site
• Responsible for driving our (agile) Hotel operations meetings

Your superpowers and requirements

• If we got stuck in a lift together, we’d have a good time and share a few laughs
• Someone with a passion for hospitality, you inspire an enthusiastic guest-centred approach.
• Experienced and F&B savvy operator and have prior experience (+/- 8-10 years) in similar and/or leadership roles
• Fluency in English/Dutch is essential, additional languages are a plus
• You are comfortable with the strategic as well as day to day detail
• A hands-on, lead-by-example attitude. You are not that laptop-manager.
• A super host with huge passion for creating world class experiences
• Leadership focused on empowerment and inclusivity
• Confident & calm in dealing with challenging situations and crisis management
• Experience in presenting and delivering brand vision
• IT skills for relevant property management software systems & POS software
• You want to be part of a team that works hard, supports each other and has fun along the way
• Flexible and full-time availability from Q1 2025
• Must have a heart for sustainability
• You are legally allowed to work in The Netherlands

What's in it for you?

• 25 holidays to relax and unwind throughout the year
• Personal development opportunities and coaching based on (y)our goals and ambitions
• Personal monthly budget to be used for fun-stuff: shopping, entertainment, education, well-being and more
• Exchange program across The Usual hotels (optional program)
• Fixed travel allowance for commuting
• Extra time off to volunteer with our charities.
• Are you fond of your co-workers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels
• We celebrate you and your style. We provide a T-shirt and a sweater, but we leave room for your personal touch

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.

Contact information

Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to Willem Hoppenbrouwers on willem.hoppenbrouwers@theusual.com or our People & Culture team on people@theusual.com.