Description

Your typical citizen M shift could include:

• Welcome our guests and help them check in and check out at the kiosks
• Maintain the hotel environment to ensure a clean and comfortable experience
• Know the places to shop, eat, drink, club, and generally experience the best the city has to offer
• Handle reservations and process administrative matters
• Work with our Hotel Management System
• Manage daily Society M meeting rooms and functions where applicable

• Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizen M
• Ensure a sound understanding of citizen M brand values
• Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
• Demonstrate excellent problem analysis skills and decision making
• Create shift schedules, ensure adequate cover at all times, and assign daily tasks
• Be responsible for your own personal planning and work organization
• Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety

• Work with the team to serve our guest canteen M
• Work with Point of Sale system
• Demonstrate exceptional product knowledge of canteen M and guarantee quality
• Manage daily f&b revenue targets and drive commitment to monthly results

• Seek opportunities to generate revenue while providing added value to our guests
• Coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
• Report daily hotel revenue and be responsible for the handling of cash

• Manage the purchasing of all food and beverage items and hotel operating equipment
• Manage stock in line with fluctuating levels of business, minimizing waste
• Ensure the respect for the property in which you work

Do you have what we’re looking for?

• You are fluent in English, any other language is considered a plus
• Have a valid work permit
• Do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
• Are a team player
• Love to meet and greet different people
• Are passionate about the things you’re doing
• Can multi-task

What's in it for you?

• Competitive salary: 3613,45€ per month on a full-time basis
• Special training program and a personal development plan
• Potential to earn a bonus of up to 10%, paid monthly, based on your impact on the team, guest satisfaction, and financial performances
• Travel allowance covered (€ 0,23 per km / up to 75 km)
• Free citizen M experience nights for you (and discounted rate for friends and family)
• Meal & coffee on us during your shift break
• Pension and cycle-to-work scheme
• Wellbeing program (EAP)
• citizen M uniform and comfy shoes by On Running
• Global opportunities - a chance to work in other citizen Ms around the world
• Referral program - €1000 bonus if your friend joins us too

About citizen M