Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy, Turkey, Mexica and the USA. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities.
Room Mate Aitana opened its door in august 2013 and counts 285 spacious, bright and luxurious rooms, meetings rooms, a ballroom, a gym, Lounge, a marina and host a restaurant with Spanish and mediterranean food in a modern jacket.
Aitana is looking for a fulltime (or part-time from 3 days) Receptionist to take care of guests staying at her home and to give them outstanding service throughout their stay.
Your main tasks are:

• Guest check in / out
• Giving Aitana's guests the best experience
• Preparing several reports for financial and marketing departments
• Ensuring a safe environment during shift
• Taking reservations during closing time of reservation department and/or central reservation office
• Provide information to guests
• Night auditing (approximately 2-3 shifts per month)
• Make reservations of restaurants, excursions
• Coordinate guest requests with other departments
• Ensure high level of guest satisfaction at all times

What we would like to see from you:
Sincere friendliness, good sense of humor, enjoying life, positivity, and to share your view of the world. In other words: yourself!
We would like you to have the following profile:

• Energetic and positive attitude, great communicator
• Language skills: English or Dutch, plus preferably a 3rd language
• Excellent service provider, no does not exist in your vocabulary
• Deliver results in a high pressure environment
• Lives in Amsterdam or in immediate surroundings of Amsterdam
• Have EU nationality or Dutch residence and work permit ( mandatory )

We would love if it you have experience in the hospitality or service industry, but this is not a must as long as you have the right personality for the job!
What we can offer you:
The chance to work in one of Amsterdam's most attractive and unique hotels, in an international team, with plenty of space for your input and development. As well as:

• starting salary according group 5 of CAO (between €2298 and €2537 based on experience)
• up to €150 netto per month travel cost compensation
• Participation in our incentive programmes (upselling, walk-in)
• 20% extra for night shifts
• 25 Vacation days + 9 additional days off compensation for bank holidays
• A full extra week of paid vacation on top, every year!
• Dutch classes for hotel staff
• Staff discounts in our hotels
• Free use of the hotel gym
• Excellent career opportunities

Please apply by sending your CV and motivation, including a recent passphoto, in English.
Thuiswerken

• Nee

Soort dienstverband: Fulltime
Salaris: €2.298,00 - €2.537,00 per maand
Aanvullende vergoedingen:

• Bonusregeling
• Vakantiegeld

Arbeidsvoorwaarden:

• Bedrijfsopleiding
• Budget voor professionele ontwikkeling
• Extra vakantiedagen
• Personeelskorting
• Reiskostenvergoeding
• Taaltraining aangeboden

Flexibele taalvereiste:

• Nederlands niet vereist

Werkschema:

• Avondwerk
• Dagdienst
• Nachtdienst
• Weekendbeschikbaarheid
• Werken op feestdagen

Opleiding:

• MBO (Gewenst)

Werklocatie: Fysiek