IT Delivery Manager – Commercial Finance
As an IT Delivery Manager, you will independently manage a Global IT Delivery Team, focusing on the continuity and continual development of services and applications related to the Commercial Finance domain. You will carefully balance People, Process, and Technology to establish seamless solutions.
Your portfolio includes various IT Applications, including Portals, Mid-office, and Back-office systems using a variety of technologies. You will manage these through the entire technical lifecycle of the service, from initiation and implementation through maintenance and support.
You will work with a multi-disciplinary IT team, mentoring and coaching them in their development and handling HR responsibilities. You will achieve this by effectively collaborating with key Business and IT stakeholders, such as fellow IT Delivery Managers, and staff departments like Architecture, Privacy, Global Information Security, and other teams when needed.
You will act as the Group IT Lead responsible for participation in the Group Triangle, in conjunction with the Commercial Finance Group lead and Lead Architect. The IT Group Lead contributes to a strategic and consistent roadmap for the Group and Areas, creates awesome teams that continuously improve with individuals that keep developing themselves and others, and guards the quality of IT within the group, but also across DLL.
Find out more here about how you can unleash your full potential at DLL

Day to day:

• Agile Dev Ops: Responsible for delivering a comprehensive portfolio of global, impactful, innovative, and reliable applications using Agile Dev Ops Methodology.
• Team Leadership: Enable, coach, and direct your team to deliver innovation and service execution excellence, including permanent regulatory compliance.
• Business/Client Interaction: Align with the business product owner and architecture lead in the Commercial Finance domain to define strategy and translate it into service roadmaps to be implemented by your team. Ensure that business stakeholder satisfaction is achieved and sustained.
• Service Delivery: Ensure that IT services meet the needs of the business and are delivered in a timely and efficient manner. Establish appropriate measurement systems and indicators to enable effective management of service delivery, innovation, and communication with stakeholders, customers, and team members.
• Budget Management: Oversee substantial (4M Euro+) budgets, actively managing development costs and continually demonstrating value for money.
• IT Leadership: Influence and align with other IT functions and corporate service leaders to ensure effectiveness and efficiency, including governance, enterprise architecture, security, vendor management, procurement, finance, and others.
• Vendor Management: identify and manage strategic suppliers, leveraging opportunities for innovative services, partnerships, and value.
• Performance Monitoring: Track and report on the performance of IT services, identifying areas for improvement and implementing necessary changes.
• Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies, including Privacy and Security.

Measures:

• Customer satisfaction
• Service Management performance KPIs
• Member satisfaction & engagement indicators
• Financial / TCO KPIs
• DLL and IT derived OKR’s

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

Essentials:

• A bachelor or equivalent degree in a relevant field (IT, engineering, business information systems)
• 5+ years of experience leading the delivery of IT applications to a global customer base, using recognized ITSM methods, in a regulated industry
• Experience applying and leading initiatives based on various frameworks amongst other Agile ways of working
• Business communication, influencing & negotiation skills of a high order
• Strategic, Tactical and operational culture management, including experience leading distributed multi-cultural/trans-national teams and service transformations
• Service strategy development and implementation skills

Extras:

• Passionate about automation and
• Continuous improvement of service delivery with security DNA

Choose wellbeing
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know:

• Deadline for application: December 8th (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies
• #LI-OMNIA
• For more information, please contact our Talent acquisition partner Omnia Hassan via omnia.hassan@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Job Reference: DLL NL02796