Join the leading manufacturer of inspection, transport and sorting machines within the food industry!

About Key Technology
Key Technology BV is the manufacturer of electronic inspection, transport and sorting machines for the food industry. We also say: If Key can't do it, nobody can! Our goal is to be the ultimate partner in the food processing industry.

We serve customers throughout the EMEA/ASIA market (Europe/Middle East/Africa and Asia). Key Technology BV is based in Beusichem (NL) and has sister companies in Hasselt (Belgium) and Walla Walla (USA), all part of the Duravant Group.

We are a club of driven professionals who enjoy helping each other, are there for each other and love a good BBQ in due course. We also have an active staff association that regularly organizes fun activities.
We love challenges and enjoy going the extra mile for customers and colleagues.

The position
As Parts Sales employee, you will work with the Parts Sales Team to provide customers with materials. You look up the right parts in the system, offer them for sale and process the orders received following the quotation sent in our system. Service visits, upgrades on already installed machines, training and service contracts can also be offered.
The department has a proactive role in increasing the sales volume of Parts and Service.

Your duties

• Correspondence with customers; Answering queries via email, or by phone
• Independently gathering information to ensure that the desired customer solution is offered in consultation with the customer and the Helpdesk
• Entering and processing incoming quotation requests and orders.This work will take up approximately 80% of available working time
• Follow-up of orders. In cooperation with the Warehouse and Logistics Department, you ensure that the orders are shipped correctly and on time, in accordance with the agreements made with the customer. The delivery time of the parts is checked per order and it is often necessary to arrange a better delivery time for a part in consultation with the Purchasing Department
• Daily processing of warranty requests. In response to a helpdesk report, entering a warranty order in AX and handling the NCR
• Entering and updating current customer information in the ERP system
• Preparing regular and ad-hoc reports. Think of preparing Excel documents with data of parts, prices, delivery time information etc. Be able to apply filters and simple formulas, create links to other documents
• Participate in departmental improvement processes two to three times a year.

To perform your duties well, we are looking for someone with the following characteristics:

• You have a commercial attitude, you are customer- and solution-oriented. You have strong communication skills and enjoy working in a team
• You already have some administrative experience
• Furthermore, you are accurate, stress-resistant and process-oriented. You can plan and organize well and you are flexible.

Do you have the following qualifications and skills:

• At least a commercial or technical education MBO 4
• You have several years of experience within an administrative or technical position
• You have administrative skills, including knowledge of Excel and other Microsoft Office skills

In return, we offer the following:

• A good work-life balance
• A working week of 32 to 39 hours
• 5 weeks‘ holiday per year and, in full-time employment, you will also accrue 6.5 days’ ADV that you can plan yourself
• Travel allowance
• 13.7% holiday allowance
• Key Technology falls under the collective labor agreement for metalworking companies and is therefore affiliated to the Metal and Technology pension fund
• Regular fun team and company outings
• For every new employee we take on, we donate an amount to charity.

Location:
Beusichem, the Netherlands

Interested?
Feel free to contact us to discuss the possibilities with us. Our HR team will be happy to discuss the above with you. We can be reached by phone at 0345-585885.