My client is on the verge of rapid growth and they are looking for a strong Regional After-Sales Field Manager. They build world-class, high-performance and lightweight sports cars that are sold all around the world.
It is a hugely exciting time for our partner as they transform from a luxury sports car company into a truly global performance car business and brand. With striking new hypercars and upcoming all-new electric premium lifestyle models, my client has a profound ambition to be a strong competitor in both the luxury and premium segment for the long term.
An excellent vision and an amazing opportunity to be part of to build and grow together.
Job Summary:
The Regional After-Sales Field Manager is responsible for implementing, supporting and developing the After-Sales business and strategy in the European countries of his/her responsibility.
Interacts with Sales, Marketing and Network field team on a permanent base and ensures the Aftersales presence in the region.
Key Responsibilities:

• Ensures the application of the after-sales policy in the network as a relay of the after-sales department in the field.
• Verify that the brand strategy and philosophy are well understood and applied for each different type of service point in the region of responsibility.
• Support the initial setup of new service centers within their respective region.
• Effectively communicate, enforce, and monitor aftersales processes.
• Contributes to the business development of the various Service activities to achieve the annual qualitative and quantitative objectives of the area.
• Own and continuously improve all service center KPIs in the assigned region.
• Monitor regional service efficiency and problem solve delays or other issues as they arise.
• Assists in coaching on-site teams to achieve profit center goals.
• In collaboration with the Headquarter, creates, implement and ensure regular adhoc performance reporting.
• Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards.
• As a representative of the brand, verifies compliance with standards and assists in regular audits.
• As an expert in after-sales, gives support to Spare-parts, Warranty, Technical and Customer Care departments if necessary.
• Travel across the region as needed to support business.

Essential Criteria & Experiences:

• Degree in Business Science or equivalent
• Experience in a similar job in automotive within several proven networks
• Business, profitability and results oriented
• Well organized with communication skills and an understanding of differences between countries, cultures, regulations
• Special attention/ interest in the quality and details of the service
• Innovative spirit, oriented luxury products and customer satisfaction
• Excellent written and verbal communication skills in English, Dutch and French
• High-level attention to detail and accuracy
• Ability to multitask while maintaining high level of accuracy
• Ability to analyze and generate insights from internal reports
• Able to effectively work both individually and within a group in a high-paced environment
• Experience with various DMS software's
• Must hold a valid driver license
• Experience in new technologies and EV products

Benefits:

• Inclusion into the company mobility allowance scheme
• Performance related bonus
• Full contribution into the company pension scheme

Additional Information:

• This role will be working from our Amsterdam office within our flexible working policy
• Candidates must be eligible to work in the Netherlands

Interested?
Apply now!