Netherlands Job Openings

Hermès Paris

Sales Associate Amsterdam

Amsterdam

FULL TIME

October 30, 2024

Sales Associate Amsterdam
At a glance
    Job Category
    Retail - Store Sales
    Contract duration (In Month)
    12
    Years of Experience
    Minimum 10 years
    Contract Type
    Limited contract
    Job Schedule
    Full time
    Locations
    Store - Amsterdam PC Hoofstraat
    Legal Employer
    HERMES BENELUX NORDICS NETHERLANDS BRANCH
    Posting Date
    12/29/2023, 09:45 AM
About the team
Hermès Benelux-Nordics is a subsidiary of Hermès International responsible for the distribution of Hermès products in Benelux and Scandinavia.
The network consists of 7 stores (Brussels, Knokke, Amsterdam P.C Hooftstraat, Amsterdam Bijenkorf, Copenhagen, Stockholm and Oslo) and 1 concession (Luxembourg) as well as a regional headquarters in Brussels.
The region is thus a geographical and cultural mosaic: 7 cities, 6 countries, 5 languages, 4 currencies.
Details of the job
General mission
As Sales Associate you are at the heart of the activities in store. You welcome all visitors in a warm & friendly manner and you consistently deliver quality service to all our clients. You make sure to adapt to each client, identifying their needs and surprising them across the different Hermès universes. You focus on delivering high quality sales, developing strong client relationships, and delivering post-sale services.

Main activities
  • Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
  • Provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
  • Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients
  • Call on current & potential customers to establish & maintain client relationship and to inform about new products & services
  • Identify & handle client enquiries and concerns

What you will need :
  • At least 10 years of relevant customer facing experience in luxury retail or another high-end service environment
  • Experience in RTW is appreciated
  • A true passion for people & service
  • A team player attitude to reach a common goal & go the extra mile
  • Fluent Dutch and English. Arabic is an asset
  • The ability to adapt to different cultures & a real sense of empathy
  • Broad interest/knowledge in topics of general culture (Arts, Travel, Literature, News..)
  • To be up to date on luxury market trends and social media activity
About Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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