Netherlands Job Openings

Hermès Paris

Sales Associate Amsterdam

Amsterdam

FULL TIME

October 30, 2024

Sales Associate Amsterdam

At a glance

Job Category

Retail - Store Sales

Contract duration (In Month)

Years of Experience

Minimum 10 years

Contract Type

Limited contract

Job Schedule

Full time

Locations

Store - Amsterdam PC Hoofstraat

Legal Employer

HERMES BENELUX NORDICS NETHERLANDS BRANCH

Posting Date

12/29/2023, 09:45 AM

About the team

Hermès Benelux-Nordics is a subsidiary of Hermès International responsible for the distribution of Hermès products in Benelux and Scandinavia.

The network consists of 7 stores (Brussels, Knokke, Amsterdam P.C Hooftstraat, Amsterdam Bijenkorf, Copenhagen, Stockholm and Oslo) and 1 concession (Luxembourg) as well as a regional headquarters in Brussels.

The region is thus a geographical and cultural mosaic: 7 cities, 6 countries, 5 languages, 4 currencies.

Details of the job

General mission

As Sales Associate you are at the heart of the activities in store. You welcome all visitors in a warm & friendly manner and you consistently deliver quality service to all our clients. You make sure to adapt to each client, identifying their needs and surprising them across the different Hermès universes. You focus on delivering high quality sales, developing strong client relationships, and delivering post-sale services.

Main activities

Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
Provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients
Call on current & potential customers to establish & maintain client relationship and to inform about new products & services
Identify & handle client enquiries and concerns

What you will need :

At least 10 years of relevant customer facing experience in luxury retail or another high-end service environment
Experience in RTW is appreciated
A true passion for people & service
A team player attitude to reach a common goal & go the extra mile
Fluent Dutch and English. Arabic is an asset
The ability to adapt to different cultures & a real sense of empathy
Broad interest/knowledge in topics of general culture (Arts, Travel, Literature, News..)
To be up to date on luxury market trends and social media activity

About Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

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