• Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
• Provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
• Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients
• Call on current & potential customers to establish & maintain client relationship and to inform about new products & services
• Identify & handle client enquiries and concerns

• At least 10 years of relevant customer facing experience in luxury retail or another high-end service environment
• Experience in RTW is appreciated
• A true passion for people & service
• A team player attitude to reach a common goal & go the extra mile
• Fluent Dutch and English. Arabic is an asset
• The ability to adapt to different cultures & a real sense of empathy
• Broad interest/knowledge in topics of general culture (Arts, Travel, Literature, News..)
• To be up to date on luxury market trends and social media activity