• Experience in program or project management
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager in the Tech SME Team, you will partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon’s customers. The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

Key job responsibilities

• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations.
• Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system.
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system.
• Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance.
• Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish.
• Enhance operational performance on every programme in partnership with your stakeholders.
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and Delivery Stations Launch SME team to drive standardization of core process elements to support network growth and scale.

A day in the life
As Senior Programme Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.

Senior Programme Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience leading process improvements

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