Netherlands Job Openings
Atlantic Detroit Diesel Allison
Specialist, Parts
Piscataway
September 18, 2024
- Focus on customer and Technician satisfaction while ensuring profitability.
- Assists retail customers by phone or in person in a friendly, professional, and efficient manner.
- Inform customers of related parts and specials.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Utilize manufacturer parts lookup, along with POS system to create customer quotes/sales orders.
- Ensure our Service Technicians have required parts readily available when needed.
- Receive payment from retail customers or obtain credit authorization.
- Locates out-of-stock parts from outside source and submit emergency order, if necessary.
- Examine returned parts and cores for defects, exchange defective parts and process credits/refunds.
- Perform cycle counts and/or inventory as required.
- Fill customer orders for daily shipment, delivery, or pick-up.
- Participates in all training programs and stay current on new products and product updates.
- Maintain a clean and safe work environment.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Basic computer navigation and ability to look up parts in manufacturer portals
- High school graduate or General Education Degree (GED) and two to five years related experience
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