Create meaningful impact as our Executive Manager, Sales & Service Operations.

Join the largest general insurance group in Aotearoa New Zealand and Australia.

Mō te Tūranga | About the Role

In this pivotal role, reporting to the Executive General Manager, Consumer Brands, you’ll lead our New Zealand onshore and offshore customer sales and service operations for our direct brands and bank partners’ business. Your focus will be to deliver world class experiences for our people, customers and partners while driving strong financial outcomes and ensuring alignment with IAG’s risk management practices.

As part of the Consumer Brands leadership team, you’ll work collaboratively to develop the strategy, build the business unit plan and prioritise activities and funding to achieve overall business performance. Your ability to lead a large, diverse, high-performing team and foster a culture of continuous improvement will be key to your success in this role.

This is a fixed term opportunity until October 2025 open to IAG office locations in Auckland, Wellington and Christchurch.

Ōu Pūkenga | About You

We’re seeking candidates with the following skills and experiences:

• Leading large-scale operational / contact centre teams at a senior manager level.
• Effective communication skills supporting the leadership of a large and diverse workforce, engagement with other senior leaders and executive managers.
• Developed people leadership skills with a proven ability to role model values and behaviours.
• Demonstrated expertise in building capability and optimising the performance of teams.
• Proven ability to define, plan, and shape strategies and initiatives into tactical plans for successful delivery.
• Demonstrable experience in business / operational transformation.
• Operating and delivering results in a matrix environment and leveraging relationships to influence and drive outcomes.
• Demonstrated ability in managing complexity, ambiguity and responding to change.
• Building partnerships and working collaboratively with others to meet shared goals.
• Creating a continuous improvement environment aligned with agile ways of working.
• Identifying and managing risks with effective risk controls.

Applications close on Friday, 20 September 2024 at 23:59pm.

Mō Mātou | About Us


IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLi N’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.


We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

• Boost your financial future with 4% Kiwi Saver employer contributions
• Flexibility through our My Flex program - supporting you to live life to the full
• Grow your skills and career development with the IAG Academy program
• Partner discounts on every day and special occasion items

We’re ready for you. Apply today.

Learn more about who IAG is here.