Processing Officer – Civil and Family Services
Manukau District Court
Permanent Full Time

Te Haeata/The Opportunity
The Processing Officer - Civil and Family Services plays a critical role as part of the wider Civil and Family Services group in District Courts in Auckland. The Processing Officer will report to a Team Leader and undertake functions and activities that will ensure the timely processing of applications and documents for the region. By developing a clear understanding of the procedures and functions of the wider Civil jurisdiction and Family Court the Processing Officer will ensure all necessary steps to deliver effective case progression and disposal are delivered. This will include identifying and escalating urgent matters to the Team Leader in a timely manner.
The Processing Officer will receive and enter information into CMS ensuring this is accurate and generate documentation as required. All documentation and applications will be processed and generated in accordance with operational policy and legislative provisions. Working within clear parameters, the Processing Officer will also ensure all financial administrative tasks are managed appropriately with all fees receipted and banking processed each day.
The Processing Officer may also work to support other teams within the wider Civil and Family Services Group.
A Processing Officer holds the Statutory Authority of a Deputy Registrar granted under the District Courts Act 1947 and / or the Judicature Act 1908 and exercises a range of powers and functions under that authority.

Ō pūkenga/Skills and Experience
No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!
To be successful, you will need to be:
Case Management and Document Processing

• Proficiency in accurately processing enquiries, applications, and case documents.
• Ability to generate and manage legal documents such as orders, summons, warrants, and notices.
• Experience with case file preparation using standardized formats and maintaining detailed records in the Case Management System (CMS).

Document Production and Hearing Preparation

• Proficiency in producing court-related documents promptly and ensuring they meet policy standards.
• Ability to prioritize and update documentation required for hearings and respond swiftly to urgent requests.

Administrative and Support Skills

• Strong organizational skills for managing mail distribution, filing systems, and daily notifications.
• Ability to provide timely support to court processing teams, including data entry and maintaining audit-compliant filing systems.
• Experience in liaising with court staff and managing case documents to facilitate smooth transmission for hearings.

Database Management

• Proficiency in maintaining and updating databases essential for case management, such as CMS and Tenancy Case Management systems.

Team Collaboration and Communication

• Ability to contribute to team effectiveness through constructive feedback, support, and active participation in team discussions.
• Flexible and responsive approach to work priorities to ensure efficient workflow management.

Relationship Management

• Strong relationship-building skills to maintain effective networks with key stakeholders, including counsel, service providers, and court staff.
• Ability to implement a service-focused approach, ensuring timely and quality-oriented interactions.

Mō mātou/About us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.
Creating a continuous learning environment is important to us. As the successful applicant, you will bring your thirst for knowledge and improvement. You will have an individual training plan and be supported to carry out the role.
As an organisation we support our people with building their wellbeing knowledge and understanding offering a range of wellbeing tools and support.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary
The remuneration band for this role is $54,343 to $74,416 – while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role.
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on 21 November; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
If you have any questions, please contact recruitment@justice.govt.nz
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