Dairy NZ’s story
Progressing a positive future for New Zealand dairy farming
Te whanake anamata angitu mō ngā pāmu kau o Aotearoa
We are full of people who have a passion for doing good and creating positive change. We leverage our collective strength by bringing the dairy sector together, helping farmers build more sustainable, profitable and resilient farm businesses, because a strong dairy sector means a strong New Zealand.
Your opportunity
We are looking for a Senior Service Desk Analyst to join our Digital team based out of Hamilton.
The purpose of this role is to maintain and support the Dairy NZ Service Desk environment by providing a modern, consistent and reliable digital support service.
This is a full-time permanent role.
Key responsibilities include:

• Full responsibility for the management, maintenance, and continuous improvement of the Service Desk system
• Manage and operate central management toolsets such as Microsoft Intune
• Protect technical support to support end users including trouble shooting hardware and software issues
• Deploy and manage supplementary solutions such as video conference room systems and digital signage across the country
• System Administration including user set up, changes and user permissions
• Provide support on a range of incidents and service requests

About you
This position is for a tech-savvy individual with a passion for problem-solving. A team player, able to provide support and advice to others with a positive attitude and a willingness to collaborate.
If you have experience as a service desk analyst, we want to hear from you!
The successful applicant will have:

• A minimum of 3 years’ experience as a service desk analyst or similar role
• A qualification in Communications Technology and Microsoft Certification
• Experience working in complex environments with competing priorities
• A team player mentality with strong communication and interpersonal skills.
• Experience flexing from requests about specific software troubleshooting to something as simple as a password reset
• A good understanding of Microsoft365, AAD, Intune, Entra, Exchange, and have the ability to solve problems.

Have you got what it takes?
If you want to be part of a high performing team who love what they do, then this is the role for you.
Please note candidates must have the right to work in New Zealand and be in the country at time of application to be considered for this role.
Sound good to you? Come join our team who together, are making a difference.
Check out the full position description here to read more detail. Applications close Friday 22nd November 2024 at 11:55pm.