• Customer Service/Administration legend required
• Support our team and contribute to wins for nature
• Rewarding role | Fast paced | Variety

He angitūtanga: About the Role
As our Statutory Process Support Officer, you'll gain a unique insight into the variety of work Do C does across the motu, and how our most challenging statutory issues are approached and resolved. Our team manage the entry of work into DOC's permitting system, which includes triage, risk assessment, and assigning permits or concession applications for a variety of activities that we regulate or authorise throughout Aotearoa.
For a bit of context, we deal with applications and issues including land tenure, Treaty obligations, flora and fauna, scientific research, protected species, commercial activity, Hollywood blockbuster filming applications, adventure sport and activities, and aircraft landings.......just to name a few!
In this role you will be responsible for careful entry of text, cross checking information with other systems and databases, as well as some basic invoicing and reporting. You'll be using mapping systems and applying rules and triggers to figure out next steps in our application processes. As we are guided and constrained by legislation, your ability to follow process and understand the implications if that doesn't happen will be key to your success in this role.

Ngā āhuatanga kei a mātou | What's in it for you?
The Department of Conservation /Te Papa Atawhai places importance on developing a culture where everyone can participate, thrive, and grow. We're working towards being an organisation that is diverse, equitable and inclusive by default. Learn more about what we offer here.

Ngā pūkenga me ngā wheako | Skills and experience required
You're comfy with the usual Microsoft Office software, you're definitely not scared of picking up the phone, and you meticulously “dot your i's and cross your t's”

• Customer service legend: You're known for your unwavering customer focus

• Communicator: You love a phone chat, your spelling and grammar is unquestionable, and your attention to detail is spot on

• Team Player: You really enjoy a team environment and supporting others

• Time Bender: You're great at managing a busy workload and keeping everything on track

• Process Improver: You've got an eye for spotting process and systems improvements

Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa
The Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature spaces and species across Aotearoa.
Our nature. Our history. It's New Zealand's unique legacy. Enjoy it. Enrich it. Pass it on.

Tono ināianei | Apply now
Apply online with a CV and cover letter that highlights your relevant skills, experience and motivation for joining Te Papa Atawhai. If you require any accommodations or adjustments throughout the recruitment process, please let us know.
The starting salary of the successful applicant will be negotiated based on their level of relevant skills and experience. The salary range is: $60,314 – $75,603.
Rā katinga | Applications close at 11:59pm on 14 November 2024.
Me he pātai anō | For further enquiries please contact our recruiter Kate Triplow on 027 2977 393
Taupānga | Job reference: DOC/1827258