Nigeria Job Openings
Squareme Technologies Nigeria Limited
Customer Success Specialist
Lagos
FULL TIME
October 24, 2024
About Squareme
Squareme is a financial technology company aspiring to be Africa's premier financial service provider. We are on a mission to revolutionize the financial sector by offering innovative digital solutions and unparalleled customer service.
Our products, Squareme and Fundr, are making strides in providing seamless and secure transactions to individuals and businesses across Nigeria. At Squareme, we are dedicated to revolutionizing financial transactions by providing innovative solutions that simplify how people send, request, and receive funds. Join us and be part of a dynamic team committed to driving excellence and innovation in the fintech industry.
We are a team of forward-thinking, experienced professionals committed to customer satisfaction and financial sector improvement. If you are passionate about leveraging cutting-edge technology to make a meaningful impact, then Squareme is the place for you.
Role Overview:
As a Customer Success Specialist, you will be the voice of our customers, helping them maximize the value of our product solutions. You’ll be responsible for building strong relationships with customers, offering support, and ensuring their continued success with our products. You’ll also collaborate with cross-functional teams, such as Product, Marketing, and Engineering, to drive customer satisfaction and retention.
Key Responsibilities:
If you meet the qualifications and are excited about the opportunity to contribute to our team, please submit your resume detailing your experience and suitability for the role to recruitment@squareme.app. We look forward to reviewing your application.
Additional information
At Squareme, we take pride in letting you show us how it’s done, we exchange ideas, make lifelong friends and forge great memories. We never settle for less than the best in all we do. We value diversity and treat all employees equally, regardless of race, colour, religion, national origin, sex, age, marital status, disability, political affiliation, physical appearance, or family obligations.
Some of the benefits you enjoy are:
Pay: ₦1,860,000.00 - ₦1,996,440.00 per year
Experience:
Squareme is a financial technology company aspiring to be Africa's premier financial service provider. We are on a mission to revolutionize the financial sector by offering innovative digital solutions and unparalleled customer service.
Our products, Squareme and Fundr, are making strides in providing seamless and secure transactions to individuals and businesses across Nigeria. At Squareme, we are dedicated to revolutionizing financial transactions by providing innovative solutions that simplify how people send, request, and receive funds. Join us and be part of a dynamic team committed to driving excellence and innovation in the fintech industry.
We are a team of forward-thinking, experienced professionals committed to customer satisfaction and financial sector improvement. If you are passionate about leveraging cutting-edge technology to make a meaningful impact, then Squareme is the place for you.
Role Overview:
As a Customer Success Specialist, you will be the voice of our customers, helping them maximize the value of our product solutions. You’ll be responsible for building strong relationships with customers, offering support, and ensuring their continued success with our products. You’ll also collaborate with cross-functional teams, such as Product, Marketing, and Engineering, to drive customer satisfaction and retention.
Key Responsibilities:
- Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand how to use the platform effectively.
- Customer Support: Provide timely and efficient support through various channels (email, chat, phone), addressing technical issues, questions, and concerns.
- Proactive Engagement: Monitor customer usage and proactively reach out to offer guidance and support to increase product adoption.
- Customer Advocacy: Be the voice of the customer within the company, providing feedback to the product and engineering teams to help shape future features.
- Upsell & Cross-Sell Opportunities: Identify opportunities for customers to expand their use of our products and coordinate with the sales team on upsell opportunities.
- Retention & Renewal: Manage customer relationships, focusing on satisfaction and retention.
- Reporting & Metrics: Track key performance indicators (KPIs) related to customer success (e.g., churn rate, customer satisfaction, net promoter score) and provide reports during the weekly teams meeting.
- 1-3 years of experience in customer success, account management, or customer service, preferably in a fintech or tech startup environment.
- Excellent communication skills: Ability to explain complex concepts simply and effectively.
- Customer-centric mindset: A strong desire to help customers achieve their goals.
- Problem-solving skills: Ability to troubleshoot and resolve issues effectively.
- Team player: Collaborate across departments to ensure customer satisfaction.
- Familiarity with fintech products or platforms is a plus.
- Experience with CRM software (e.g., Hub Spot, Salesforce, Zendesk or Zoho) and customer success tools is an advantage.
If you meet the qualifications and are excited about the opportunity to contribute to our team, please submit your resume detailing your experience and suitability for the role to recruitment@squareme.app. We look forward to reviewing your application.
Additional information
At Squareme, we take pride in letting you show us how it’s done, we exchange ideas, make lifelong friends and forge great memories. We never settle for less than the best in all we do. We value diversity and treat all employees equally, regardless of race, colour, religion, national origin, sex, age, marital status, disability, political affiliation, physical appearance, or family obligations.
Some of the benefits you enjoy are:
- Hybrid Work Culture (3 days onsite, 2 days offsite)
- Opportunity for growth and development
- Health Insurance
- Pension
- Paid Time Off
Pay: ₦1,860,000.00 - ₦1,996,440.00 per year
Experience:
- Quality Assurance: 2 years (Required)
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