Our client is a Nigeria top financial intermediary and equipment leasing firm, offer flexible leasing, loan financing, and financial planning. Due to expansion, they are currently in need of HEAD, TELESALES.
LOCATION: Lagos
RESPONSIBILITIES

• Lead and mentor the Telesales team to achieve peak performance and meet sales targets.
• Design and implement data-driven sales strategies to drive growth and enhance the efficiency of the Telesales operation.
• Analyze market trends to identify new sales opportunities and adjust strategies accordingly.
• Optimize the Telesales process through automation and analytics to ensure streamlined operations and maximized results.
• Take ownership of recruiting a talented and motivated sales team that can exceed department targets.
• Collaborate with HR to recruit high-potential individuals and integrate them into the team.
• Continuously enhance the skills and capabilities of team members through personalized coaching and structured training programs.
• Develop initiatives to foster customer retention and increase overall lifetime value.
• Resolve customer complaints promptly and ensure that any issues are handled efficiently.
• Develop and manage the team’s budget, ensuring plans are executed within budget and deadlines.
• Identify and manage risks associated with Telesales activities, ensuring all sales processes are ethical and aligned with company standard.

REQUIREMENTS

• Bachelor’s degree in business administration, marketing, or a related field (MBA preferred).
• Minimum of 5-7 years of experience leading telesales teams, with a proven ability to scale and optimize sales processes.
• Strong leadership skills with demonstrated experience in recruiting and developing top talent.
• Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.
• Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.
• Adept at using CRM and sales automation tools to enhance efficiency and track performance.
• Ability to quickly learn and adapt to the financial services industry and the company’s product offerings.

Job Type: Full-time
Application Deadline: 11/11/2024