Nigeria Job Openings

SunFi Technology Solutions Limited

User Services Intern

Lagos

FULL TIME

September 17, 2024

Job Title: User Services Intern
Team: User Services Team
Reporting to: Technical Operations Manager
Sun Fi.co is leveraging its heritage as a Distributed Energy Provider (DEP) to build a Clean Energy Fin Tech platform that helps Distributed Solar Energy Providers scale their clean energy business to millions of consumers in Nigeria and eventually other parts of the world. Sun Fi does so by providing Solar Energy installers and their consumers access to Buy Now Pay Later (BNPL) payment plans, solution design & analysis tools, and supply chain partnerships that help catalyze the transition to clean energy.
Headquartered in Lagos Nigeria with plans to expand across Africa, Sun Fi operates a distributed workforce that combines remote and in person work as needed to achieve amazing clean energy financing experiences. We have a culture that encourages our team mates to speak up and show up every day to give their best. Our entire team is very passionate about ending the petrol and diesel generator challenges of everyday Nigerians and eventually people and businesses in other parts of the world by building world class Clean Energy Fin Tech and processes. We’ve built a culture that enables anyone to put great ideas on the table and believe in supporting one another to achieve great User and Consumer outcomes. We don’t always take ourselves too seriously and would like to think we have a sense of humour, but we also do have a keen focus on achieving results.
About the Role
User Services Intern works within the User Services unit of Sun Fi. The objective of the User Services team is to deliver quality services to our users via the Sun Fi platform as well as offline. User services achieve these objectives through continual engagement and feedback from our users.
The User Services Intern is primarily responsible for supporting the various roles within User Services.
Responsibilities & Duties:
  • Supports the User Services team with documentation, audits, and reliefs
  • Quality Assurance and Quality control of installed Solar systems
  • Supports the User Services team with routine and ancillary activities
  • Assist with customer Technical issues Resolutions
Skills:
  • Effective communication skills (Ability to communicate clearly and attentive listening)
  • Ability to operate timely and effectively; strong emphasis on setting and meeting deadlines
  • Problem solving skills
  • Emotional Intelligence
  • Good decision-making skills
  • Open-mindedness
  • Attention to details
  • Ability and willingness to learn
  • Positive attitude
  • Assertiveness
  • Professionalism
  • Ability to multi-task and take on additional responsibilities in line with the vision of the team
Qualifications:
  • BSc. in Electrical/Electronics Engineering or closely related
  • At least 1-year relevant experience in technical project management, document management, business process management, etc (preferably in the renewable energy sector)
  • Ability to speak and write English language effectively
  • Good interpersonal skills developed by working in a similar or relevant role
  • Ability to use Microsoft Office (emphasis on word, excel & powerpoint)
  • Ability to use Google suites
Salary Expectation: 70,000
Job Type: Full-time
Pay: ₦70,000.00 per month
Application Deadline: 07/09/2024
Expected Start Date: 01/10/2024

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