Nigeria Job Openings

SunFi Technology Solutions Limited

Inbound Sales Agent (Tele-sales)

Lagos

FULL TIME

September 11, 2024

Job Title: Inbound Sales support agent - Tele-sales agent.
Team: Growth
Manager: Lead, Inbound Sales
Grade Level: Analyst
is leveraging its leadership experience as a Distributed Energy Provider (DEP) to build a Clean Energy Fin Tech platform that helps Distributed Solar Energy Providers scale their clean energy business to millions of consumers in Nigeria and eventually other parts of the world. Sun Fi provides Solar Energy installers and their consumers access to Solar payment plans, solution design & analysis tools, and supply chain partnerships that help catalyze the transition to clean energy.
About the Role:
We are seeking a driven and focused Telesales Representative to join our inbound sales support team!Our ideal candidate should have a strong background in telesales. The following hard skills are essential: product knowledge and sales techniques. Additionally, the candidate should possess key soft skills such as active listening, persuasion, empathy, and strong communication abilities. The focus of the role is to make outbound calls and receive customer inquiries, providing advice and educating them on the products and services available for purchase. The goal is to convert these interactions into sales of our products and services.
Responsibilities:

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Update customer information such as change of address and phone number when requested to do so.
Follow-up calls with emails if required.

Qualifications

Bachelor's degree in Marketing, Communications, business administration and any other relevant social sciences course.
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints

Contact:
If you are a good fit to the role requirements and qualifications and you are excited to join Sun Fi, please send your CV and application to careers@sunfi.co
Job Type: Full-time
Pay: Up to ₦145,000.00 per month
Ability to commute/relocate:

Lagos: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer Service: 3 years (Required)
Sale Representative: 3 years (Required)

Language:

English (Required)

Location:

Lagos (Required)

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