Client and User Support
Client & User Support is an industry-leading and award-winning client service team within Fact Set, focusing on people with specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide-variety of clients using the Fact Set workstation, which will give you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence and responsibility.
Responsibilities:

• Support Fact Set applications and create custom Fact Set models, screens, and solve complex financial queries
• Provide creative solutions through expert telephone, email, instant message, and proprietary communication channels

Requirements for the position:

• Bachelor’s degree
• English spoken fluently
• Strong analytical and problem-solving skills as well as experience in advanced web-searching
• Highly organized
• Genuine interest or experience in financial markets
• Excellent communication and interpersonal skills
• Hardworking and proactive
• Ability to work independently using creative thinking without extensive direction
• Strong work ethic and highly self-motivated
• Positive team player attitude

Key responsibilities and accountabilities:

• A proficient understanding of the Fact Set Workstation, the content clients consume through Fact Set, and Microsoft Excel
• Follow procedures for maintaining the highest level of quality support for all Fact Set clients
• Share ideas and promote suggestions for improvement of workflows
• Cooperate and liaise with other Fact Set groups, including Client Solutions, Sales, and Product Development
• Meet targets and goals set by exhibiting motivation and high performance
• Attend internal meetings and training sessions and complete projects as requested
• Keep up to date with the market we are operating in, including our products and competitors
• Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per Fact Set procedure

Diversity
At Fact Set, we celebrate the diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status, or veteran status. Fact Set participates in E-Verify.
Job Types: Full-time, Permanent
Benefits:

• Additional leave
• Health insurance
• Paid training
• Transportation service provided

Schedule:

• Rotational shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Expected Start Date: 10/14/2024