Philippines Job Openings

Supportware Philippines

Bilingual Customer Service Representative (Mandarin)

Manila

FULL TIME

October 11, 2024

Job description
Position Overview:
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Primary Responsibilities:
●Mandarin/English Inbound & outbound calls;
●Checking on the status of those transportation reservations;
●Interaction not only with health plan members but also with transportation providers and healthcare facilities;
●Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.
Required Education and Experience
● High school diploma or equivalent
●One (1) year of inbound call center experience in high call volume atmosphere
●Bilingual fluency in English/Mandarin required.
Preferred Education and Experience
●Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines
●Knowledge of health insurance programs and benefits
Skills
●Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
●Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
●Positive and helpful attitude
●Exceptional interpersonal skills and conflict resolution ability
●Ability to work independently and/or with a Team
●Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
●Flexible with the ability to adapt to changes in business, strategy, and technology
●Ability to empathize with the Member and/or Member's guardian
●Must be able to work with geographically and culturally diverse populations and personalities
Job Type: Full-time
Benefits:
  • Health insurance
  • Paid training
Schedule:
  • 8 hour shift
  • Day Shift
  • Onsite (Cebu or Taguig)
Supplemental Pay:
  • 13th month salary
  • Overtime pay
  • Performance bonus
Experience:
  • bilingual account: 1 year (Required)
Language:
  • Mandarin (Required)
Job Type: Full-time
Application Deadline: 09/15/2024
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