Philippines Job Openings
transcomos Asia Philippines, Inc.
Coaching and Continuous Improvement
Pasig City
FULL TIME
September 16, 2024
This is a full-time on-site role for a Coaching and Continuous Improvement Analyst. As an Analyst, your responsibilities will include supporting and implementing coaching programs, conducting performance analysis, and facilitating continuous improvement initiatives to enhance operational efficiency.
Essential Functions:
- Ability to keenly observe coaching sessions, interactions, and documented evidence
- Capacity to analyze and interpret observed behaviors against predefined criteria
- Awareness of ethical standards in evaluating coaching effectiveness and handling confidential information appropriately
- Skill in gathering and considering input from various stakeholders (coaches, peers, supervisors) to provide a comprehensive assessment
- Willingness to provide recommendations for ongoing development and improvement of coaching practices based on assessment findings
- Clear and concise communication to provide feedback and justify ratings effectively
- Previous experience as a coach or in a coaching-related role provides firsthand understanding of coaching principles, techniques, and best practices
- Strong analytical skills to assess coaching interactions objectively and observational skills to accurately evaluate coaching sessions and behaviors
- Ability to engage effectively with various stakeholders, including coachees, peers, and supervisors, to gather feedback and ensure a holistic assessment
- Capability to identify areas for improvement and provide actionable recommendations for enhancing coaching effectiveness
- Review and analyze quality results to identify development areas
- Propose action plans based on findings on coaching for improvement and assist implementation in collaboration with Operations
- Assisting Operations in identifying training needs for the agents and process level issues that can help improve performance
- Spearhead, embody and be a role model in facilitating coaching sessions following the GROW coaching methodology to support stakeholder discussions and decision-making
- Coordinate all process improvement initiatives.
- Amenable to work in all TCAP sites since they will need to do SBS, coaching and upskilling activities to all TCAP team leaders.
Benefits:
- Health insurance
- Promotion to permanent employee
- Holidays
- Shift system
- Weekends
- 13th month salary
- How long is your coaching experience?
- Do you have experience implementing coaching improvement plan to leaders?
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