Philippines Job Openings
Bayer
Converse AI/Chatbot Expert
Taguig
October 17, 2024
-
Create data Modelling through design engaging conversation
- Design NLU based on the knowledge shared by Business and refine for any conflicts with an expected FScore (Confidence Score) of 0.95+
- Create human-like conversation for user engagement including but not limited to NLU, personalization, interactive, clear and responsive conversation."
- Create Content for responses that is consistent and recognizable as a character that comes to life
- Develop a persona with conversation design across interactions to bring the character to life
- Create utterances with directional conversation design
- Monitor process exceptions through Sprint Analysis of Chatbots on a regular basis and Suggest improvements
- Regularly monitor and report project analytics in PBI to identify room for value addition and to perform gap analysis
- Data driven approach to decision making with High level of technical aptitude
- Data driven approach to validate analytics on a regular basis by regularly reviewing PBI automated analytics reporting to identify value addition and perform gap analysis
- Ability to work in a startup environment with Interest in artificial intelligence and Advanced technologies
- Good understanding of AI platform, SNOW, Chat GPT, LLM, NLU, NLP, RAG and Mixed models
- Have a solid understanding of Content design
-
Working experience on conversational design that promotes user engagement
- Able to anticipate and think SMART especially when creating conversational elements (e.g. utterances, follow ups) to be feed on the bot.
- Develop and maintain conversational design without conflict and highest achievable Fscore
- Analytical approach for trouble shooting with can-do attitude
- Perform continuous Content monitoring and adjustment
- Can perform technical trainings for the CAI team on onboarding process;
- Acts as the initial go-to person by the CMT team;
- Responsibly acts as the POC for assigned projects from Converse AI
- Drives innovation and process improvement tasks for the team minimum 1 initiative per quarter can be in a form of Best Practice Sharing, Improvements, etc.;
- Supports in the Root Cause Analysis and other data analytics (e.g. KPI Reporting)
- Responsible to take ownership to provide RCA together with corrective and preventive action
- Supports in the documentation update (e.g. DP, Supporting Document)
- Perform stakeholder management for critical and complex projects;
- Ability to handle critical and complex projects with effective Stakeholder Management
- Deputy and back•up support for the Senior Expert;
- Drives innovation and continuous improvement;
- Keeps performance meeting/exceeding expectation (CSAT result etc)
- Meet and exceed expectations to achieve targets for KPIs (NPS, MTTR, FCR, Accuracy rate and SCT Handling) and others
- Perform any other tasks as assigned by the direct supervisor (e.g. Working groups)
- Proactively improve Projects under scope
- Working capability on Power Platforms (Power BI and Power Automate)
- Understand and apply the concepts of DSO
WHO YOU ARE
- Have a end-to-end process mindset
- Expert knowledge of the relevant platforms (e.g., Cognigy, SNOW, MGA, LLMS, MGAssitant, etc.)
- Computer literacy, ability to use the office suite
- Excellent Communication (spoken and written) & Presentation Skills
- English at least B2 written and spoken
- Ability to be imaginative and have creative thinking (e.g. Think Out of the BOX/Innovative)
- Experience in creative problem solving
- Knowledge in several programming languages such as Java Script, HTML, JSON, Python, R, etc
- Advanced MS Excel and coding skills;
- Data analytics
- Organization skill
- Project Management
- Stakeholder Management
- Flexibility in roles and assignments
- Knowledge in Power Platforms (Power App, Power Automate and Power BI)
- Knowledge in SCRUM and Agile Methodology
Campus Avenue corner Turin Street
Mc Kinley Hill Cyberpark Taguig
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