Philippines Job Openings

GECO Philippines Inc.

CSR - Customer Service Representative

Iloilo

FULL TIME

October 24, 2024

Job description
We're looking for a dynamic Customer Service Representative to handle customer inquiries, complaints, order processing, and modifications across different communication channels. The ideal candidate should stay calm in challenging situations and have a good computer background.
Responsibilities:
  • Maintain a positive and professional attitude while assisting customers.
  • Respond promptly to customer inquiries through various communication channels.
  • Effectively communicate with customers and demonstrate proficiency.
  • Address and resolve customer complaints in a timely manner.
  • Gain in-depth knowledge of our products for accurate customer assistance.
  • Process orders, forms, applications, and requests with attention to detail.
  • Keep thorough records of customer interactions, transactions, and feedback.
  • Collaborate with colleagues as needed.
  • Provide constructive feedback to improve customer service efficiency.
  • Ensure overall customer satisfaction by delivering exceptional support.
Job Type: Full-time
Pay: Up to Php35,000.00 per month
Benefits:
  • Health insurance
Schedule:
  • Monday to Friday
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer Service Representative: 1 year (Preferred)
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