Philippines Job Openings

MarketStar

Customer Experience Agent - English

Manila

FULL TIME

October 10, 2024

If you are a current employee who is interested in applying to this position, please navigate to the internal

Careers

site to apply.

Role: Customer Experience Agent - English

Experience: 1-4 Years.
Location: Philippines.

About Market Star
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the Market Star Foundation.

Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our Market Star team and can’t wait to discuss how we can help you find growth!

Job Summary:

Do you have an interest in fashion and a solid background in customer service? Are you ready to be challenged daily? As a Customer Experience Agent, you will join a Customer Experience team filled with kind, knowledgeable, hard-working experts who will go the extra mile to help you succeed.

Responsibilities:

Provide exceptional service to an upscale international clientele via email and telephone
Offer assistance and solutions that will result in increased customer satisfaction
Understand the customer’s situation and provide the best possible resolution
Perform ad hoc duties as needed

Key Requirements:

Prior experience in the fashion retail industry/knowledge or interest in fashion
Academia or College Graduate (preferred): Graduation in Fashion Design / Business
Operations / Business Administration /Business Communication / Computer Science
Prior experience working in a CSR role
Minimum of 2 years of customer service experience, preferably in a call center environment.
Overall Experience: 0-2 yrs. in a customer-facing role Experienced (English):
Overall Experience: 2-4 yrs.
CSR Experience: 2-2.5 yrs.
Excellent written and verbal communication skills in English, and other languages an asset
Skilled using Microsoft Office (Excel, Word, and Power Point) or G Suite (Sheets, Docs and Slides)
Candidates should be flexible with rostered day offs and working in shifts
Available to work 40 hours per week

Must have skills (in order of priority):

Excellent customer service skills
Ability to work in a fast-paced environment
Knowledge of Fashion and luxury products an asset
Prior experience in retail will be an added advantage.

What’s in it for you?

Constant Learning and an entrepreneurial growth mindset.
Employee-centric benefits plan includes Comprehensive Health Insurance, generous Leave Policy, COVID support, Vaccination drives, Wellbeing sessions, real-time grievance redressal, and work flexibility.
We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast track growth for high-potential folks.
An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders.
We have customized training programs that are catered to personal and professional development. We are an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.

If You're up for this position, hit the Apply Now Button!

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