Philippines Job Openings

XtendOps Philippines Inc.

Customer Service Representative

Lahug

FULL TIME

October 22, 2024

Job Description: Customer Service Representative (Legal Intake - Law Firm Account) - BPO
We are seeking a skilled and dedicated Customer Service Representative with experience in voice, and email support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions across multiple channels, ensuring timely and accurate resolution of customer inquiries, and maintaining excellent customer satisfaction.
Key Responsibilities:
  • Handle customer inquiries via chat, voice, and email channels.
  • Provide prompt, accurate, and courteous responses to customer queries.
  • Resolve issues related to products or services in a professional manner.
  • Collaborate with internal teams to resolve complex issues and escalate when necessary.
  • Maintain detailed records of customer interactions and follow-ups.
Qualifications:
  • Proven experience in a BPO environment handling chat, voice, and email support.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and manage multiple channels simultaneously.
  • Customer-focused with problem-solving skills.
  • Familiarity with CRM systems and tools is a plus.
Location: Cebu, Philippines
Shift: Has to be okay with any shift
Job Type: Full-time
Pay: Php30,000.00 - Php40,000.00 per month (Inclusions: Overtime, Night Diff)
Benefits:
  • Health insurance (HMO)
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
Supplemental Pay:
  • 13th month salary
  • Overtime pay
  • Performance bonus
  • Tips
Expected Start Date: 11/04/2024
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