Philippines Job Openings

XtendOps Philippines Inc.

Customer Service Representative

Iloilo

FULL TIME

October 30, 2024

Job Description:
As a Customer Service Representative at Warby Parker, you'll be the face of our brand and the first point of contact for our customers. You’ll be responsible for delivering exceptional customer support across various channels—phone, email, and chat—while embodying our brand values. If you’re a skilled communicator with a passion for helping people and solving problems, we’d love to hear from you.
Responsibilities:
  • Provide top-notch customer service by answering inquiries related to orders, product information, policies, and general assistance.
  • Respond to customer inquiries via phone, email, chat, and social media with a positive, friendly attitude.
  • Assist customers in placing orders, tracking shipments, handling exchanges and returns, and managing order issues.
  • Troubleshoot and resolve issues efficiently, using Warby Parker’s knowledge base and CRM tools.
  • Collaborate with other teams to resolve complex inquiries and ensure an excellent customer experience.
  • Document customer interactions and feedback accurately to inform future improvements in our service.
  • Stay up-to-date on Warby Parker’s product offerings, policies, and industry trends.
Qualifications:
  • 1+ years of experience in customer service, Retail, Healthcare or a related field.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and manage multiple inquiries at once.
  • Experience with CRM tools and comfort with learning new technologies.
  • Passion for Warby Parker’s mission and commitment to delivering exceptional service.
How to Apply:
If you’re ready to bring a smile to our customers’ faces and help them see the world more clearly, apply today! Please submit your resume to migz@xtendops.us
Job Types: Full-time, Permanent
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
Schedule:
  • 8 hour shift
Supplemental Pay:
  • 13th month salary
  • Performance bonus
  • Yearly bonus
Ability to commute/relocate:
  • Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
  • Amenable Working On-site
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer Service Representative: 1 year (Required)
Language:
  • English (Required)
Location:
  • Iloilo City, Probinsya sang Iloilo (Required)
Application Deadline: 11/07/2024
Expected Start Date: 11/18/2024
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