Philippines Job Openings

Sapient Careers BPO

Customer Service Representative - Call Center I DAYSHIFT/NIGHTSHIFT ACCOUNT

Quezon City

FULL TIME

September 18, 2024

Job Title: Customer Service Representative (CSR)
Location: Quezon City
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our team! As a key member of our customer service team, you will be responsible for handling incoming customer calls and inquiries, providing information and assistance, and resolving customer complaints.
Key Responsibilities:

Answer incoming customer calls and inquiries to provide information and assistance
Resolve customer complaints and escalate issues as needed
Maintain accurate records of customer interactions and transactions
Collaborate with team members and other stakeholders to improve customer service processes

Qualifications:

High school diploma or equivalent required
Minimum of 1-2 years of experience in a customer service role, preferably in a BPO or related industry
Excellent communication and interpersonal skills
Strong problem-solving and decision-making skills
Familiarity with customer service tools and technologies, such as Customer Relationship Management (CRM) software, is a plus
Ability to work independently and as part of a team, and adapt to changing customer needs and priorities

Benefits:

Competitive salary
Opportunity for rapid career growth for top performers
HMO with 2 free beneficiaries on Day One
Shift schedule (Day shift/Mid shift/Night shift)
Pioneer, non-voice, and easy accounts available
Free coffee and biscuits in the office
Retirement/Life Insurance for qualified staff
Incentives and signing bonuses & other premium benefits

Why Join Us:

Be part of a growing team and enjoy work-life balance
Develop your skills and knowledge through ongoing training and development opportunities
Enjoy a dynamic and collaborative work environment

How to Apply:
If you're a customer-focused individual looking for a new challenge, we invite you to apply today! Submit your application now to join our team of successful CSRs.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to Php25,000.00 per month
Benefits:

Additional leave
Company events
Health insurance
Life insurance
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

13th month salary
Bonus pay
Performance bonus
Quarterly bonus
Yearly bonus

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