Philippines Job Openings

Cartrack Technologies Philippines Inc.

Customer Service Specialist| Local Account |Work Onsite| Open for Fresh Graduates

Makati City

FULL TIME

October 11, 2024

We are a world-leading smart mobility Saa S company with over 2,000,000 subscribers across 23 countries and we are looking for Customer Service Specialist (LOCAL ACCOUNT) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
  • Handle all first level of customers’ technical inquiries via inbound calls, email correspondences, and manage all key accounts /retention accounts in the Philippines.
  • Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
  • Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
  • Escalate inquiries or issues to relevant departments and ensure proper follow-up.
  • Full customer care role including retention of customers, upselling, and selling to existing clients.
Requirements:
  • Minimum of 1 year of experience in customer service and/or key account management in a local / Saas /IT/ Automotive company. Fresh Graduates are welcome to apply.
  • Proficient in Microsoft Office, Excellent Excel skills, and computer literate with excellent presentation skills.
  • Customer-centric and solution-oriented, with customer care experience being an advantage.
  • Excellent communication, interpersonal, and presentation skills.
  • Technically independent with good initiative, strong analytical problem-solving skills, and an out-of-the-box approach in providing solutions.
  • Team player, high energy, proactive, highly motivated, well-organized, and possessing a positive attitude.
  • Willing to work onsite in Makati City and can start ASAP.
Job Types: Full-time, Permanent
Pay: Php16,000.00 - Php24,000.00 per month
Benefits:
  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
Schedule:
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Overtime
Supplemental Pay:
  • 13th month salary
  • Overtime pay
Experience:
  • Customer Care Specialist: 1 year (Required)
Expected Start Date: 11/04/2024
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