Philippines Job Openings
CyberInt
Customer Success Manager - Philippines
Manila
FULL TIME
October 31, 2024
Location: Philippines
Requirements:
- Minimum of 6 years in a customer-centric role within B2B sectors.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- Prior experience in account management and/or commercial roles.
- Comprehensive understanding of the cybersecurity landscape.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- Proficiency in English (Speaking, Reading, Writing) is essential; proficiency in Mandarin is considered a distinct advantage
- Bachelor's degree in Engineering or a relevant discipline.
Join Our Team:
Be part of a dynamic team committed to redefining cybersecurity. At Cyberint, your expertise shapes the future of digital defense.
Responsibilities:
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for Cyberint's clientele across the Americas, ensuring optimal satisfaction and value realization.
- Champion customers' interests within Cyberint, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within Cyberint's framework.
Reporting & Collaboration:
The Customer Success Manager will report directly to the CSM APAC leader and play a pivotal role in Cyberint's global expansion strategy, positioning us as the premier cyber intelligence provider globally.
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