We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered worldwide, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

• Relevant Experience**: Highly experienced in customer service with a proven track record in handling inquiries via email, live chat, Whats App, SMS, voice, and social media.

• Technical Skills**: Proficiency in using multiple screens, good typing skills, and ability to troubleshoot technical issues. Experience with platforms like Shopify, Recharge, and Google Suite is a plus.

• Strong Communication**: Excellent phone and written communication skills with a focus on empathy and clarity.

• Upselling & Retention**: Demonstrated success in upselling products and retaining customers.

• Professionalism**: Maintains a calm and composed demeanor under pressure.

• Remote Experience**: Experience working in a remote environment is required.

• Teamwork**: Open to feedback and effective in a collaborative remote setting.

• Brand Knowledge**: Knowledge of Lashify and our products is a huge plus.

• Quick Learner who thrives in fast-paced environments

• High Energy / Ability to create connections with customers

• Excited to be here

• Extensive prior customer service experience

• Empathy

• Outgoing personality

• Active listener

• Problem solver and critical thinker

• Time management/organized

• Able to remain calm, respectful, organized, and focused with dissatisfied or angry customers, refrain from opinionated answers, and recognize when additional help is needed to help find an appropriate solution

• Adaptability

• Experience with platforms like Shopify, Recharge, and Google Suite is a plus

• Upselling & Retention: Demonstrated success in upselling products and retaining customers.

• Quick Learner who thrives in fast-paced environments

• High Energy / Ability to create connections with customers

• Excited to be here

• Extensive prior customer service experience

• Remote Experience**: Experience working in a remote environment is required.

• Knowledge of Lashify and our products

• Advanced technical troubleshooting

• Experience with additional e-commerce platforms other than Shopify

• Multilingual abilities*

***JOB FIT (Required)***:

• Must be available to work days, evenings, weekends, and holidays - as needed - to meet the demands of the department and our customers.
• Must have the flexibility to work overtime on short notice - as requested - by the management team.
• Must have a history of good attendance.

NOTE: The training period is 8 hours a day throughout the training duration