Philippines Job Openings

LTVplus

Part time Customer Service Agent French Bilingual

Manila

PART TIME

September 23, 2024


Description
We are seeking a French-speaking Customer Service Representative who is fluent in both French and English. This role is pivotal in supporting our D2C operations by providing outstanding customer service and sharing invaluable insights into the French market. You will primarily handle customer inquiries via email, and possibly phone in the future, and contribute to shaping our Standard Operating Procedures (SOPs). As part of our dynamic team, you'll be at the forefront of our expansion, with opportunities for growth as our operations develop.

Requirements
  • Language Proficiency:
    • Fluent in both French and English, with excellent written and verbal communication skills in both languages.
  • Experience:
    • Prior customer service experience, preferably in the skincare or beauty industry.
  • Cultural Knowledge:
    • Must have lived in France and possess a strong understanding of the local culture and business practices.
  • Interpersonal Skills:
    • Strong problem-solving abilities and a customer-focused mindset.
    • Ability to work independently and as part of a team, demonstrating initiative and adaptability.


Responsibilities
  • Customer Support:
    • Respond to customer inquiries and concerns via email and potentially phone, ensuring a high level of customer satisfaction.
    • Resolve customer issues effectively and efficiently, maintaining a positive customer experience.
  • Team Collaboration:
    • Work closely with the Customer Service team in the US to align on goals and strategies.
    • Participate in team meetings and contribute to continuous improvement initiatives.


Nice to have
  • Experience working with Freshdesk or any similar helpdesk
  • Work-from-home experience

Working conditions
Flexible working hours.

Employment type
Part-time
Department
Customer Service
Location
Philippines/Metro Manila/Manila
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