Job Description
The DCX Home Based Customer Order Specialist will work as a full-time with a rapidly growing US based company. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
Required Core Competencies:

• A highly proficient communicator in both spoken and written English
• Strong organizational and time management skills
• Excellent problem-solving and analytical skills
• Strong customer service orientation
• Work well with others and be a team player

What you will do

• Data entry and order management process
• Review Customer Portals for New Purchase Orders Create Sales Orders in Net Suite based on Purchase Orders In the Customer Portal, Click off for Payment
• Communicate daily with Field Operations
• Other field processing tasks as assigned

What we look for

• Education: Bachelor's degree Business Administration, or any related field.
• Experience: 1-2 years of direct Promotional, Customer Service or Order Management role.
• Language Proficiency: Strong verbal, written, and English communications skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills:
• Proficient in Microsoft Suite
• Proficient in Google applications
• Knowledge of Netsuite/Oracle Systems

What we offer

• Benefits of working with us:
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

R​ole Details and Requirements

• Industry: Green Stormwater Infrastructure
• Work Shift: 8:00 AM - 5:00 PM (EST)
• Workdays: Monday - Friday (USA)
• Written and spoken English skill: Very Proficient
• 2+ years of Experience in a customer service or order management role
• Preferred: Promotional products experience
• Proficient with Microsoft Applications
• Proficient with Google Applications
• Has direct experience in the promotional industry OR relatable e-commerce experience.
• Salary package: PHP 35,000.00 - 37,500.00

About DCX
DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Job Types: Full-time, Permanent
Pay: Php35,000.00 - Php37,500.00 per month
Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Work from home

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay

Application Question(s):

• How many years of Graveyard/Night shift experience do you have?
• How many years of WFH/Hybrid experience do you have?

Experience:

• Order Management: 1 year (Required)