• Enjoy 14 months of pay*
• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

• Training Needs Analysis
  • Conduct needs assessments for internal and client training programs.
  • Collaborate with the Learning & Development team, business units, and clients to identify course development needs.
• Content Design and Development
  • Write and prepare storyboards, test banks, and narration scripts.
  • Design and develop interactive elements for lessons.
  • Administer a learning management system and online workspace.
  • Establish timelines for development projects and ensure timely completion.
  • Review final products for quality and adherence to standards.
  • Research topics and develop web-based course content in collaboration with subject matter experts.
• Program Implementation & Evaluation
  • Conduct pilot runs of modules and calibrate trainers through train-the-trainer sessions.
  • Work with teams to incorporate best practices into the curriculum.
  • Maintain and update training course templates and conduct training evaluations.
  • Ensure compliance with information security and data privacy policies.

• Experience in Training Needs Analysis, Content Design, and Development.
• Program Implementation and Evaluation expertise.
• Proficiency in MS Office and strong verbal/written English skills.
• Ability to write instructional materials and scripts.
• Tech-savvy with experience in various authoring and editing software.

• Experience in adapting learning practices in a contact center environment.
• Familiarity with training facilitation and the BPO industry.
• Knowledge of Articulate 360 and Learning Management Systems.

• Previous experience in designing/developing online training materials.
• Experience in facilitating blended learning modules.
• College graduate with at least 1 year of instructional design experience.

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.