Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!

• Enjoy 14 months of pay*
• HMO coverage for you and your family
• Work flexibly with our hybrid working environment
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role
The Senior Instructional Designer is responsible for the development, implementation, and evaluation of quality training programs aimed at the promotion and enhancement of the knowledge, skills, and behaviors of the company’s workforce. To meet these requirements, a Senior Instructional Designer is expected to provide recommendations aimed at ensuring better team output based on new design and multimedia trends.
More to the point, a Senior Instructional Designer has the initiative and the ability to create, design, and develop training solutions that address and satisfy business and organizational needs. He is keen on industry trends, understands end-user demands, and foresees incoming business developments. He also closely works together with the Instructional Design Manager in ensuring that the set ID standards are strictly followed by every Instructional and e-Learning Designer.
Your key responsibility areas are:
People Development

• Review the output of Instructional Designers using the Internal Quality Review Form
• Provide feedback to and coach Instructional Designers to ensure performance improvement

Training Needs Analysis

• Conduct needs assessment for internal and client training programs
• Work with the Learning & Development team, different business units and clients to determine course development needs for new and current training programs

Content Design and Development

• Work on major instructional design projects which include global and billable projects
• Research on assigned topics through coordination with subject matter experts and using other resources as required
• Develop and enhance classroom and web-based course content for new and current training programs in coordination with the assigned subject matter experts and following instructional design parameters

Program Implementation & Evaluation

• Conduct pilot run of modules created and/or calibrate trainers for certification through train-the-trainer sessions
• Work closely with the Learning and Development, Operations and Quality Assurance teams to ensure best practices are incorporated into the curriculum
• Maintain and update training course templates, including the participant workbook and guide, facilitator guide, worksheets and exercises, and presentations for internal and client use
• Work with the Learning and Development management team in conducting training evaluation and recommending training interventions to address identified gaps
• Work closely with the Learning and Development, Operations and Quality Assurance teams to ensure best practices are incorporated into e-learning initiatives
• Maintain and update e-learning courses and templates for internal and client use
• Work with the Learning and Development management team in recommending and creating e-learning courseware for internal and client use

As a Senior Instructional Designer, you are responsible for ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
What You’ll Bring
Functional Competencies
Training Needs Analysis and Evaluation

• Data Analysis
• TNA Methodologies
• Integrity
• Decision-making
• Negotiation skills
• Planning
• Organization
• Task Management
• Training Evaluation Methodologies
• Communication skills

Content Design and Development

• Curriculum Development and Design
• Instructional Strategies and Methodologies
• Subject matter knowledge
• Technical Writing
• Creative Writing
• Innovation
• Resourcefulness
• Decision-making skills
• Planning
• Organization
• Task Management
• Communication skill

Technical Know-How

• Microsoft Office tools (Word, Excel, Power Point)
• E-Learning software (Articulate Storyline, Adobe Captivate, Lectora)
• Graphic Design software (Adobe Photoshop, Illustrator, Flash)
• Video Editing software (Adobe Premiere Pro, After Effects, i Movie)
• Audio Editing software (Adobe Audition, Audacity)
• Basic computer skills

Facilitation

• Presentation skills
• Facilitation skills
• Communication skills

Behavioural Competencies
Continuous Learning

• Open to ideas
• Self-evaluation
• Desire for personal and professional development
• Cultivates learning environment

Customer Orientation

• Collaboration
• Professionalism
• Communication skills
• Interpersonal skills
• Punctuality

Quality Orientation

• Detail orientation
• Knowledge of the internal quality guidelines
• Communication skills (Grammar & Construction)
• Knowledge of the branding and identity guidelines
• Knowledge of copyright laws

CANDIDATES MUST BE WILLING TO WORK ON A HYBRID SETUP
WHAT SUCCESS LOOKS LIKE

• Effective training delivery and management
• High performing agents transitioned to Operations post Training
• High satisfaction rating from Stakeholders and Clients

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Job Type: Full-time
Pay: Php75,000.00 per month
Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• If interested, please attach the link for your portfolio or you may also send another attachment.