**To apply, kindly submit your resume in English. Please note that any other format will not be considered.**
Who we are:
Kajae is a premium staff augmentation company, connecting top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 15 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.
What We Offer:

• Competitive salary. Receive your pay in USD! 100% fully remote work setup. Work from home or work from anywhere in the world— forever! Eliminate the hassles of commuting and be around family more without missing out on life’s biggest moments.
• Healthy work-life balance. There’s nothing we prioritize more. We do regular check-ins with the team for the first few months to provide support and work advice. We also make sure you are working with only the best clients and a healthy work environment.
• Health Insurance. Covered after the third month of contract.
• Mental Health Support Program. We have an in-house mental health professional to make sure our team members have all the support they need.
• Referral Bonuses. Earn up to $100 USD for every successful candidate you refer (because you'll want to tell your friends!)
• Fun virtual events. We have monthly virtual events where everyone gets together, play fun games, celebrate special holidays, with many opportunities to win cash and exciting prizes.
• Kajae Spotlight Bonus. With stellar performance comes the Kajae Spotlight cash bonus!

• We have a tribe! Get the chance to engage with the whole team on our team’s social platform and earn coins along the way. Bid on some of our crazy auctions and get the chance to win prizes like Airpods, Apple Watch, Starbucks gift cards, shopping or experience vouchers, and more!
• Continuing Education. 100% free courses offered through our university partners in the US in order to earn academic credits for Master’s or Graduate Degree programs.
• All-Expense Paid Summits. Earn your way to our annual Kajae Summit as a reward for your outstanding performance and tenure. The last two summits were held at Palawan, Philippines and Cusco, Peru (we saw Machu Picchu together!).Key Responsibilities:

· Conduct proactive monitoring and analysis to identify potential issues.
· Respond to network issues and troubleshoot connectivity problems.
· Interact with vendors to troubleshoot and resolve ISP issues.
· Monitor the Auvik dashboard and respond to alerts.
· Monitor the Sentinel One dashboard and respond to alerts.
· Monitor security dashboards and respond to alerts.
· Perform routine server maintenance and updates.
· Perform routine firewall maintenance and updates, Fortinet and Sonicwall
· Manage and maintain user accounts in AD and Azure AD.
· Collaborate with team members to implement network upgrades and enhancements.
· Maintain accurate and detailed documentation of incidents, resolutions, and system changes within our ticketing system.
Qualifications:
· 4 years of experience in NOC role.
· 4 years of experience with:
o Troubleshooting and resolving network connectivity issues. o Maintaining and troubleshooting Microsoft Server OS
o Monitoring network security.
o Utilizing network monitoring tools such as Auvik and Sentinel One.
o Performing routine server and firewall maintenance.
o Managing user accounts in AD and Azure AD.
· Excellent English language communication skills, both oral and written.
· Ability to work independently
Job Type: Full-time
Pay: Php70,000.00 - Php75,000.00 per month
Benefits:

• Company events
• Health insurance

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you have experience in maintaining and troubleshooting Microsoft Server OS? If yes, how many years of experience?
• Are you amenable to work in US Timezone?
• Are you able to start ASAP?

Experience:

• NOC (Network operations centre): 4 years (Required)
• Auvik: 4 years (Required)
• Sentinel One: 4 years (Required)

Application Deadline: 10/29/2024
Expected Start Date: 10/31/2024