The Opportunity

The Operations Coordinator will work closely with the Client Success and Operations teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. The core mission of the Client Delivery Coordinator is to set up lead generation programs and deliver leads to our clients. In this role you will be expected to handle all facets of lead delivery including API setup, portal management, digital lead files and troubleshooting in a timely manner that creates a "customer first" experience for clients. This role requires someone who is efficient yet thorough, and can manage a large pipeline of programs and tasks at once.
** Reliable internet and laptop required **
Employment Level : Entry
Employment Type: Full Time
Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Deliver leads to clients via CSV files, API or uploading lead files into 3rd party platforms
• Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
• Update programs with changes and keep accurate records between Salesforce and our internal tools
• Use internal systems to create programs, set up APIs for lead deliveries, create templates for lead reports and troubleshoot any issues with program or leads
• Help establish processes to increase efficiency and offer creative solutions to solve problems
• Work with Client Success and Operations team members to create best outcomes on program performance
• Provide insights and reporting to support program renewal
• Seek new ways to improve upon existing programs and increase efficiency and quality

Who you are

• Bachelor's degree or relevant transferrable working experience
• Familiarity with Salesforce or other CRM tools
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
• Excellent English communication, verbal and written
• Excellent time management skills and the ability to multitask while upholding a high level of accuracy
• Organized and detail-oriented
• Creative, problem solving ability

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary.**

What we offer you

Our benefits and programs are designed to make your life better for you and your family..

• Enrollment in Philippine statutory benefits
• Healthcare reimbursement
• Company holidays to include all regular holidays declared by the Philippine government
• 14 days annual paid time off
• APAC First Friday speaker series where you can earn a bonus for presenting
• Ongoing career development opportunities, mentorship program, and more

#LI-Remote

Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.