Philippines Job Openings
Bizmates Philippines Inc.
Operations Staff (BPO SME or Quality Coach)
Alabang
FULL TIME
September 12, 2024
- Ensures that inquiries received through the official communication channel are correctly and efficiently addressed or endorsed to the correct department.
- Documents, and maintains well-organized and up-to-date records within the company's database as requested by superiors for regular reporting.
- Facilitates and evaluates sessions of Special Project Contractors following the company's established standards to ensure the achievement of key performance indicators (KPIs).
- Renders required teaching availability as needed to help with staffing and ensure that systems and processes in the department stay relevant.
- Performs routine tasks in Human Capital Front-office Operations (HC-FO) including, but not limited to, Trainer Support Services (TSS) Supervisor (SUP) duties by approved processes and policies.
- Renders required teaching availability as needed to help with staffing and ensure that systems and processes in the department stay relevant.
- Performs special projects and tasks as may be assigned by the immediate superior.
- Recording, auditing transactions and performance of Special Project Contractors (SPCs).
- Coordinates with co-staff to ensure clear communication among full-time employees and independent contractors for seamless implementation of department policies.
- Education : Bachelor’s Degree from a four-year college or university is preferred.
- Experience: 1 year of experience in a related field preferred. Contact Center Operations experience preferred.
Schedule:
- 8 hour shift
- 13th month salary
- How would you rate your English language skills?
- How many years' experience do you have as an Operations Staff?
- How much is your expected salary?
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